Front Store Customer Service Representative

3 months ago


Hamilton, Canada Hamilton Meat Pie Co. Full time

**About Us**
Hamilton Meat Pie Co. is a thriving bakery dedicated to crafting delectable meat pies that have become a local favorite in Hamilton, Ontario. With a commitment to quality and a passion for satisfying taste buds, we are expanding our team and currently seeking a dynamic Marketing/Sales Specialist to join our growing family.

**Job Overview**
We are looking for a dedicated and friendly Front Store Customer Service Representative to join our team at [Insert Bakery Name]. As the face of our bakery, you will be responsible for providing exceptional service to our customers, ensuring they have a positive experience from the moment they walk in. Your role will involve a variety of tasks, from taking orders to maintaining a clean and welcoming environment.

**Duties**:

- Assist customers with product inquiries, orders, and issue resolution
- Upsell products or services to customers when appropriate
- Accurately enter customer data into the system
- Analyze customer interactions to improve service quality

**Requirements**:

- Take customer orders efficiently and accurately.
- Handle cash, process various transactions, and provide correct change to customers.
- Prepare and assemble food orders, ensuring high quality and presentation.
- Monitor inventory levels, restock supplies, and rotate perishable items to maintain freshness.
- Provide friendly and prompt service to customers, addressing their inquiries, concerns, and special requests.
- Assist with cleaning duties, including sweeping, mopping, and taking out the trash to maintain a clean and organized work environment.
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and provide suitable solutions
- Proficiency in data entry and multitasking
- Multilingual capabilities are a plus
- Prior experience in customer service is preferred

**Experience Requirements & Skills**
- Previous experience in a customer service role is required, ideally in a fast-paced environment.
- Strong communication skills to interact effectively with customers and team members.
- Ability to work efficiently in a quick-paced setting while maintaining attention to detail.
- Basic math skills for handling transactions and cash.
- Teamwork and collaboration skills to work effectively with colleagues.
- Proficiency in using Point of Sale (POS) systems.
- A positive attitude and a willingness to learn and adapt to new tasks.

**Why Join Us?**
- Be part of a passionate team dedicated to delivering top-quality baked goods and exceptional customer service.
- Enjoy a supportive work environment with opportunities for growth and development.
- Contribute to a community-focused business that values its employees and customers.

Pay: From $16.55 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person



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