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Operations and Deployment Analyst, Education
4 months ago
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title:
Operations and Deployment Analyst, Education Services
**Location**:
Mississauga (Hybrid)
Who We Are
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of winning sales team. The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external stakeholders in order to ensure timely execution for our customers.
What We’re Looking For
We are looking for an Operations and Deployment Analyst to join the Education Services team to be accountable for the administrative and logístical aspects of the Department. This resource will also be required to use project management skills to support the end-to-end deployment of tailored Education Services programs including needs analysis, development of program deployment plans, tracking of deliverables and post-implementation review and feedback. Collaborate with key stakeholders and manage the operational aspects of Education Service’s communication channels with the business, and administrative aspects of the Learning Management System.
What’s in it for you?
- The People - _From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.
- The Growth -_ Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big
- The Technology_ - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You’ll Do- Attend meetings and document needs analysis and assessments by identifying audience groups, and gather data to include in plans for upcoming project kick offs for Global Training projects and distributing meeting minutes to stakeholders- Assist with the development of Training deployment plans by planning, trainer and attendee session scheduling, and gaining approvals from stakeholders- Administer and maintain Global Training and Education Services SharePoint content repositories for processes, library of training content and resources- Assist with the development of Project Plans to track timelines, milestones, and help mitigate issues- Work with development teams on testing product/platform changes, and provide sign-off prior to changes going live- Assist with the creation of feedback surveys to measure training effectiveness by analyzing reports- Assist with day-to-day operational workflows and suggest/implement recommendations and new processes, track trends, facilitate change management-
- Participate in monthly vendor calls with CSM and work with Education Services vendors on implementing and evaluating new product roadmap changes, scheduled maintenance, and future enhancements to the platform- Provide logístical support such as booking rooms, scheduling, and reporting efforts. Mitigate issues as required-
- Completion/attendance reporting, utilization reporting, and creating, deploying and analyzing feedback surveys to measure training effectiveness- Maintain daily intake and vet requests for customer escalations, training plans, needs assessments, LMS inquiries, and paid Education Services deliverables
Experience You’ll Bring:
- 2+ years of related full-time work experience- Bachelor’s degree in business administration or equivalency- Strong English verbal and written communication skills- Proficient in MS Office- Pro-active/ self-starter with the ability to multi-task in fast paced environments maintaining several projects and work assignments simultaneously- Proficient at coordination and facilitation of meetings- Project Management experience or Certifications is an asset- Salesforce experience or Certifications is an asset- Experience with LMS system management, functional testing, contact management, course management is an asset- Experience in Data Management / Reporting capabilities across multiple systems (Salesforce, LMS, Power BI)
About SOTI
SOTI is a proven leader at creating innovative solutions that reduce the cost and complexity of business-critical mobility and the IoT. Thousands of companies around the world depend on us to secure, manage, and support their mobile operations. SOTI’s two decades of success has
