Coordinator

5 months ago

Etobicoke, Canada Humber Full time

**Coordinator, Testing Services - SSE - FT Support**
- (27049)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber

employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

The Student Wellness and Equitable Learning (SWEL) department leverages a collaborative, socio-ecological model for student development and care. The cross-functional team includes Student Connection and Community Care (Office of Student Community Standards, Student Support and

Intervention Coordinators), Residence Life and Education, Testing Services, and Student Wellbeing (Accessible Learning and Counselling Services, Wellness Education and Programs, and the Health Centre). The SWEL team offer pan-College services across all Humber College/University of

Guelph-Humber campuses.

**Job Details**

**Position Title**: Testing Services Coordinator

**Hours**: 37.5/hrs wk

**Faculty/Department**: Student Wellness and Equitable Learning (SWEL)/Student Success and Engagement (SSE)

**Campus/Location**:North Campus

**Salary**: Payband G (min) $30.87 (max) $35.77

**What you will do**:
Reporting to the Manager, SWEL Administration, the Coordinator works as one of two team leads providing day-to-day team leadership, guidance, and support service delivery.

This includes:

- Providing leadership in all matters related to testing - training for full and part-time staff, managing any urgent issues requiring immediate resolution, addressing conflicts, and other student issues
- Assigning work to ensure smooth operation of the Test Centres and coordinating day-to-day operations (including scheduling)
- Providing support to all Test Centre activities - supporting booking, invigilation, ensure exam security, etc.
- Analyzing, problem solving, and troubleshooting all computer/software issues
- Act as a resource person, providing on going coaching and training for all staff associated with Test Centres
- Supporting Manager through leadership and guidance regarding policies and procedures of Testing Services and implementing procedural updates which impact Testing Services operations
- Co-chairing a Champions Team focused on operational matters pertaining to Testing Services with full-time and partial load faculty members, Innovative Learning partners, and other stakeholders to ensure ongoing feedback loops and process improvements
- On call for problems and questions that staff have while working evenings and weekends (when scheduled)

**What you bring to the role**:
**Education**:

- 3 year diploma / degree or equivalent in social sciences with a strong understanding of issues related to accommodation, disability, and inclusive service delivery

**Experience**:

- At least 2 years of practical experience, preferably in a postsecondary/student affairs and services setting with a proven record of achievement and success, demonstrating:

- Ability to work within and foster a collaborative work environment and positive outcomes
- Strong organizational, communication (written and verbal), problem and self-management skills
- Demonstrated commitment to maintaining positive, solution-focused, and equitable learning, service, and team environments
- Demonstrated ability to support and facilitate training and onboarding, organizing, prioritizing, and scheduling work assignments
- Skill in developing and implementing new strategies and procedures
- Flexible and creative thinking, and ability to adapt approach based on scenario that could change in the moment
- Ability to exercise independent judgment and initiative to solve problems on a daily basis
- Knowledge of Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity

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