Area Manager

2 weeks ago

Ottawa, Canada GoBolt Full time

At GoBolt, we're a tech company building the largest sustainable and vertically integrated supply chain network that partners with merchants to deliver a complete end-to-end customer experience. By operating as an extension of each merchant’s team, GoBolt provides reliable warehousing, pick and pack, shipping, and last mile delivery. With a growing network of warehouses across the U.S. and Canada and a suite of proprietary apps designed and supported by an in-house engineering team, GoBolt unlocks enhanced transparency and control for merchants. The company’s focus on customer-centricity is further driven by a deep commitment to sustainability. GoBolt’s investment in its electric vehicle fleet, supported by our recent Series C raise of $75M, is a testament to the company’s mission to provide carbon negative deliveries by the end of 2023. We are in high growth mode and building for the future, which is where you come in.

**Key Responsibilities**:

- Training and coaching a team of delivery drivers, delivery assistants and warehouse associates.
- Ensuring high levels of process adherence and customer service through field audits and quality reviews
- Monitoring and reporting key KPIs to management
- Fostering a culture of workplace safety, high service levels, and productivity
- Participating in budget development and oversight for the operations
- Maintaining best practices, sustainable operations, and performance standards
- Overseeing health and safety training and compliance with health and safety regulations
- Leading team check-ins/huddles and providing updates on company policies and procedures
- Co-ordinating, assigning and reviewing the work of employees
- Maintaining inventories of materials, parts and products
- Dispatching crews; scheduling transportation crews and routes; operating vehicles; and other related activities
- Overseeing daily utilization of the local fleet, planning efficient route plans and scheduling staff accordingly
- Delegating and participating in on-site responsibilities (packing, padding/wrapping, disassembly of furniture, etc.)
- Solving complex problems in real-time while keeping cross-functional leadership apprised of results
- Conducting interviews with prospective team members and making hiring decisions and
- Training workers in job duties, safety procedures and company policies
- Leading team development and cultivating values in operational excellence and professionalism
- Planning, organizing and overseeing operational logistics, establishing work schedules and procedures, resolving work-related issues, providing inputs into progress and other reports and co-ordinating activities with other departments
- Engaging in strategic planning and forecasting; appraising performance, resolving problems and addressing staffing needs
- Ensuring the smooth operation of the crew's daily activities
- Requisitioning supplies and materials
- Ensuring smooth operation of vehicles, equipment and machinery arranging for maintenance and repair work
- May perform the same duties as workers supervised.

**Qualifications**:

- 2-3 years of experience in warehousing, transportation, furniture handling, operations, and logistics
- 1+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team
- 1+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards
- Relevant Bachelor Degree or equivalent combination of education, training, and experience
- Previous experience in truck management, maintenance, and truck driving
- Experience in B2C/B2B deliveries and fulfillment in a large facility
- Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines
- Valid driver's license and clean driving record (or the ability to obtain)
- Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients
- Experience leading end-to-end performance management cycles
- Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts
- Proven leader in professional team development
- Highly analytical with problem-solving aptitude
- Strong decision-making ability
- Excellent verbal and written communication skills
- Ability to work evening hours, weekends, and holidays

**Why Us?**

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of the fastest growing companies.

Our team is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. We will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing

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