Area Director

4 weeks ago

Ottawa, Canada Planet Fitness - Taymax Group Full time

Merivale

1642 Merivale Road, Ottawa, ON K2G 4A1, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

AREA DIRECTOR - OTTAWA DISTRCT & EASTERN ONTARIO

Position Scope:
The Area Director is a charismatic people-oriented leader who reports directly to the Regional Vice President of Canada and oversees a designated portfolio of Planet Fitness clubs across the Ottawa District and Eastern Ontario.

This individual will be charged with driving a high-performing culture by closely managing, coaching and motivating Club Managers to achieve club targets and objectives, resulting in consistently delivering an exceptional employee and member experience.

**Responsibilities**:

- Conduct routine club visits to support the club team by identifying business opportunities, removing barriers and developing strategies for success. Club visits include:

- Engage with team members at all levels to build relationships.
- Ensure training on all Planet Fitness and Taymax policies, procedures and standards has been completed within a timely manner for all team members.
- Conduct club walkthroughs to identify critical issues that impact member experience, while working alongside the Club Manager and the appropriate corporate team to address.
- Review club P&L statements with define metrics and standards.
- Ensure KPI’s are used effectively, and clubs are meeting company objective and budgetary goals.
- Implement action plans to address all outstanding issues and areas of opportunity.
- Evaluate cleanliness, safety and member satisfaction along with the overall club environment to ensure each club is consistently reflective of the PF brand, culture, and company values.
- Analyze and approve club schedules to ensure assigned payroll tier targets are adhered to and business needs are being met.
- Interact with members and employees while exemplifying professionalism, our Core Values and Company Mission Statement.
- Ensure the club environment promotes compliance with company policies and procedures for all team members and members.
- Contribute to talent acquisition assisting the Club Managers to recruit, develop and retain talent at all levels within the region.
- Partnership with cross-functional business partners to drive club performance.
- Track and analyze sales, marketing, and operational analytics, and develop action plans to address outliers and leverage top performers.
- Oversee club and equipment maintenance procedures and ensure that all repairs are completed in a prompt and timely manner.
- Handle all presale duties related to new club openings within region (i.e. hiring, training, operational setup).
- Ensure clubs meet and/or exceed monthly member retention goals.
- Other duties as assigned based on the club or business needs.

Required Skills and Knowledge:

- Strong leadership, team building and coaching skills.
- Strong business acumen, organization, problem solving and planning skills.
- Ability to communicate clearly and effectively, and act decisively.
- Ability to think creatively and strategically as well as set and lead organizational priorities.
- Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately.
- Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment.
- Strong planning and organizational skills with the ability to multi-task and prioritize as needed.
- Discretion when handling sensitive and confidential information.
- Experience with Microsoft Office Suite.
- Experience with Workday (cloud-based HRIS system) is an asset.

Education and Experience:

- Bachelor’s degree preferred.
- Minimum of five years of relevant experience, overseeing multiple locations.
- Three+ years of experience in a management role.
- Multi-province experience is an asset.
- Posses a valid driver’s licence and acceptable driving records.
- Ability to obtain and maintain a valid passport.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

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