Dispensing Professional Services

3 weeks ago

Mississauga, Canada BD Full time

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

**_ Summary_**

The BD GCS Professional Services Department manages, plans and coordinates the implementation of the BD Medication Management and Supply Technology Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

The Consultant, Product Implementation (CPI) is experienced with the implementation of Medication Management System within hospitals. This role requires fluent written and verbal communication in both French and English. This involves customer interaction and relationship development at the Pharmacy/Stakeholder level. In addition, the CPI guides the implementation process through demonstrated expertise of clinical and technical processes of Medication Dispensing Systems. Projects range in scope from small to large hospital level implementations requiring standardization for Dispensing products. The effective CPI must be able to clearly communicate, thoroughly document and demonstrate Dispensing product implementation competency in both French and English. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The CPI effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The CPI must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Systems and customer teams. The CPI is a mentor for both customers and internal team members.

**_ Accountabilities_**
- Communication_
- Facilitation of conference calls and customer meetings for BD Medication Systems Dispensing product implementations.
- Establish rapport with customers that is conducive to a long term business relationships.
- Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager. Mentors team members to ensure product and process competency.
- Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
- Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies.
- Ability to communicate using the correct hospital, medical and product terminology in both French and English.
- Technical_
- Demonstrates knowledge of pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.
- Complete pharmacy and clinical pre-implementation assessments and future state design.
- Ability to interact and guide diverse cross-functional teams with health systems.
- Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards.
- Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.
- Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.
- Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
- Install and support BD Medication Systems Dispensing software.
- Mentor team members on products, best practices and customer education.
- Expected to act as a customer support resource when necessary.
- Knowledgeable with BD Medication Systems Dispensing products.
- Administrative_
- Coordinate client resources and assign p

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