Manager, Service Delivery

1 month ago

Vancouver, Canada Wesgroup Properties Full time

**Disclaimer**: The estimated salary range provided by Indeed is not reflective of the actual salary. Wesgroup Properties offers a highly competitive salary and total compensation package. Details of the total compensation package, including salary, will be discussed during the confidential phone interview portion of our screening

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next six years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

The Manager, Service Delivery is responsible for leading the implementation, delivery, and integration of technology projects, solutions, and operations through coordination and partnership with Technology department managers, business leaders, and external stakeholders. Leading and driving continuous process improvement with a focus on change management.

**Responsibilities**:

- Work collaboratively with the Technology management team to project manage and lead technology initiatives with a focus on requirements gathering, documentation, and change management. Includes coordinating, tracking, and reporting initiative and project schedules.
- Provide leadership in process/continuous improvement, working with business and technology leaders to identify opportunities to increase value (improve performance, quality, or reduce cost) reduce complexity in service delivery across all lines of business. Includes establishing and standard operating procedures (SOPs).
- Lead the knowledge management practice in coordination and collaboration with technology leadership and stakeholders. Includes establishing a knowledge management solution, processes, and procedures for managing and maintaining technology and related knowledge.
- Lead foundational business intelligence and reporting opportunities including establishing and documenting initial data mapping and coordination activities.
- Lead a team of technology professionals to deliver on key accountabilities.

**Qualifications and Knowledge**:

- Previous experience in a management role in a related technology field.
- Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
- Demonstrated ability to work effectively within a dynamic team environment.
- Strong communication (verbal/written/presentation). Mature interpersonal skills with the ability to work with and influence all types of stakeholders including those that are highly technical and specialized.
- High level of motivation and integrity with the ability to work unsupervised.
- Process improvement Specialist.
- Strong understanding of ITIL and IT Service KPIs/reporting/processes.
- Demonstrated ability to lead a project successfully through the project lifecycle.
- Experience with software development projects, initiatives, and industry practices.

**What we offer**:

- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
- A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year.
- Stocked kitchens with healthy (and not-so-healthy) snacks, fresh organic fruit, sparkling water, and a wide range of dairy alternatives for your beverage needs.
- A brand-new, beautifully designed office downtown, across from the Burrard sky train station.

We thank all applicants for their interest; however, only those selected for follow-up will be contacted.

  • Delivery Driver

    1 month ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Courier...

  • Delivery Driver

    2 days ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    KH parcel delivery service is a growing company in Vancouver , If you are a hard-working person and looking for great compensation in a fast paced environment you are guaranteed to find your business here. You have to have a fast pace and be a fast learner. Must Haves: - Valid Driver’s license - Owns or able to use your own vehicle. In order to...

  • Service Delivery Manager

    2 weeks ago

    Vancouver, Canada CGI Full time

    Position Description: CGI is more than just an IT company. Join a team that supports the local community with the ability to draw on global best-in-class talent! Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs. Our CGI-BC team has an opening for a Service Delivery...

  • Manager, Service Delivery

    1 month ago

    Vancouver, Canada Livingston International Full time

    **Manager, Service Delivery** Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping...

  • Customer Service Rep

    6 days ago

    Vancouver, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • IT Service Delivery Manager

    4 weeks ago

    Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, a large information technology firm, Progression3 is in search of an IT Service Delivery Manager for a permanent role. **Responsibilities**: - General Departmental management activities including: - Manages any personnel or discipline issues that may arise. - Perform STA responsibilities when required - Assists with...

  • Delivery Manager

    1 month ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** - Delivery Manager **Vacancy No** - VN2762 **Work Location** - Vancouver, BC **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...

  • Service Management

    4 weeks ago

    Vancouver, Canada First Nations Health Authority Full time

    **FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...

  • Manager, Service Delivery

    1 month ago

    Vancouver, Canada Canadian Air Transport Security Authority Full time

    The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Vancouver International Airport (YVR). This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and...

  • Client Delivery Manager

    1 month ago

    Vancouver, Canada SAP Full time

    **We help the world run better** **The role** The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS)....

  • Manager Is Solution Services

    1 month ago

    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Manager Is Solution Services

    4 weeks ago

    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Delivery Driver- 5 Ton Truck

    4 weeks ago

    Vancouver, Canada Yen Bros Food Service Ltd Full time

    **Join Yen Bros. Food Service (2011) LTD as a Delivery Driver and become an integral part of our team, serving our valued customers across the Lower Mainland area with prompt and professional service.** **Position: Delivery Driver** **Responsibilities**: Efficiently deliver a diverse range of products to various addresses via designated routes Adhere to...

  • Client Delivery Manager

    7 days ago

    Vancouver, Canada SAP Full time

    **We help the world run better** **Key Responsibilities & Tasks** The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud...

  • Customer Service Rep

    7 days ago

    Vancouver, Canada Canadian Linen Quebec Linge Full time

    WHO WE ARE Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Education Delivery Manager

    1 month ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    Role Summary As the Customer Education Delivery Manager (CEDM), you will be responsible for leading the delivery of high-quality, engaging, and performance-enhancing learning programs and events for multiple audiences including Spa Partners, International Distributors, industry professionals, Retail Customers, and Eminence Team-members. You will collaborate...

  • Delivery Driver/service and Repair

    5 days ago

    Vancouver, Canada Macdonald's Home Healthcare Full time

    Salary: $18-$22 dependent on experience **Role**: Delivery Driver/Junior Tech **Role Summary**: The Installer/Delivery Driver at Macdonald's is responsible for the safe and thorough delivery and installation of equipment for rentals, demos and purchases. They will build skills to develop the technical ability to perform basic repairs on various types of...

  • Manager, Analytics Delivery

    4 weeks ago

    Vancouver, Canada Mark Anthony Group Inc. - Canada Full time

    The Mark Anthony Group of Companies is one of North America's most diversified and successful private beverage companies passionate about the alcohol beverage sector. We're an innovative and ambitious organization with a successful track record of building outstanding company-owned and third-party brands that anticipate consumer’s tastes. In Canada, Mark...

  • Customer Education Delivery Manager

    1 month ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Role Summary** As the Customer Education Delivery Manager (CEDM), you will be responsible for leading the delivery of high-quality, engaging, and performance-enhancing learning programs and events for multiple audiences including Spa Partners, International Distributors, industry professionals, Retail Customers, and Eminence Team-members. You will...

  • General Manager Project Delivery

    2 weeks ago

    Vancouver, British Columbia, Canada Cementation Canada Full time

    General Manager Project Delivery - MeritReports to: Senior Vice PresidentJob Type: Full-Time, PermanentLocation: Vancouver, BCDate Posted: April 25, 2023About Cementation - Merit Consultants:You feel passionate about what you do. You made the right decision choosing your career path. The question is, are you in the right place? Is your full potential being...