Customer Service Rep

3 weeks ago

Vancouver, Canada Canadian Linen and Uniform Service Corp Full time

**WHO WE ARE**

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

**WHY CHOOSE US?**
- Job stability: Canadian Linen has been employing people for over 95 years
- Competitive pay rate + commission
- Hourly wage: Starts at $25.07, increasing to $28.20 after 6 months, $30.66 after 1 year, and $33.08 after 2 years.
- Great benefits and employee assistance program
- Retirement Savings Plan
- Ongoing training and mentoring
- Great teammates and collaborative work environment
- Career growth opportunities

**THE ROLE**

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

**What you’ll do**:
As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

**Delivery Route Operations and Safety Procedures**
- Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
- Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
- Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
- Employ safe lifting techniques, prioritizing the secure movement of goods.
- Drive truck safely to designated customer locations, executing deliveries efficiently.

**Product Delivery and Pickup**
- Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
- Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
- Collect soiled goods and organize them securely in the vehicle.

**Customer Service and Sales**
- Secure electronic signatures for invoices and collect necessary payments.
- Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
- Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
- Consult with customers on additional product options, involving the manager for complex opportunities.
- Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

**Post-Delivery Procedures, Reporting, and Professional Standards**
- Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
- Report any vehicle accidents, mechanical issues, or malfunctions promptly.
- Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
- Demonstrate and develop competencies aligned with the role.
- Uphold company values of integrity, respect, responsibility, and trust steadfastly.

**We are looking for individuals who have**:

- A High School Diploma.
- A valid driver's license with a clean driving record (Driver’s Abstract required).
- Experience in physically demanding roles with heavy lifting.
- Proven experience in customer service, sales, and delivery services.
- A track record of punctual work attendance.
- Customer-focused and detail-oriented attributes.
- Excellent communication and interpersonal skills.
- Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

**Compensation**: The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $25.07-$33.08, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

**Detailed Job Description available upon request**

**Location**: Burnaby, BC

**Preferred Previous experience**: Driver, Delivery Driver, Route Service

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