Communication Clerk-inpt-cardiology 3e

4 weeks ago

Kitchener, Canada St. Mary’s General Hospital Full time

**Work Type: Temporary Full Time**
- St. Mary’s General Hospital’s renewed vision of ‘Inspiring excellence. Healthier Together’ lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. It also reflects our strong culture and values of compassion, respect, inclusion, integrity, collaboration and innovation that we bring to each interaction with patients and each other within the hospital and extends that commitment to how we will work with our partners across the health system. When you join St. Mary’s, your contribution will make a positive impact to the quality of life for patients and families. You will contribute to our mission: Living the legacy - Compassion. Faith. Discovery. _

New employees must provide documentation/proof of full COVID-19 vaccination status, a 2-step TB screening, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at St. Mary’s General Hospital. Staff will require clearance from Employee Health and Wellness before they are able to begin any position within SMGH.

**Position Summary**:
The Communication Clerk is a member of the Inpatient Cardiology health care team responsible for coordinating communication in and out of the unit, transcription of orders, and all clerical functions that enhance the overall operation of an effective communication center. The Communication Clerk tabulates and maintains all statistics relating to the activity in the department and performs other related duties as assigned.

**Position Requirements**:

- Successful completion of a High School Diploma or equivalent.
- Completion of a Medical Terminology Course.
- Successfully able to keyboard at a speed of 50 w.p.m with mínimal error and accuracy.
- Effectively able to work with mínimal supervision.
- Able to sensitively respond to inquiries from staff, volunteers, patients, family members and members of the general public in a timely manner.
- Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
- Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

**Position Responsibilities**:

- **Assists all team members in the various communications required for expedient department operation.**:

- **Provides excellent customer service to families, physicians, other health care workers and community partners as the front line person on the unit and directs individuals to the appropriate person or location.**:

- **Initiates and receives telephone messages ensuring the appropriate receipt of messages. Assesses and directs phone calls to the appropriate individual in a professional manner according to Privacy legislation.**:

- **Establishes contact with physicians and ancillary staff as required by the nurses.**:

- **Ensures the correct and timely flow **_of charts, forms and requisitions. _**:

- **_Coordinates the admission, transfer or discharge of patients with the Bed Allocator in collaboration with the Resource RN. _**:

- **_Accurately takes, receives and relays all medical reports for the unit. _**:

- **_Obtains consent for release of information to physician/institution _**:

- **_Communicates urgency of doctor’s order to appropriate nurse. _**:

- **_Interprets and transcribes according to priority. _**:

- **_Accurately transcribes and maintains doctor’s orders for medication to appropriate record for verification by the Nurse. _**:

- **_Transcribes diet, activity and diagnostic orders from doctor’s order sheet. _**:

- **_Applies appropriate patient care plan/ critical path/preprinted order set etc. _**:

- **_Transcribes preliminary telephone, computer or fax transmitted results to the correct chart and informing the nurse responsible for the patient. _**:

- **_Transcribes and implements orders accurately communicating with the appropriate disciplines and informing the responsible Patient Care Nurse. _**:

- **_Preparing the health record for admission, transfer and discharge _**:

- **_Ensuring reports are placed in the correct chart _**:

- **_Ensuring the acceptable chart order is maintained _**:

- **_Assessing the need and replenishing the chart with additional forms as needed _**:

- **_Returns completed charts to Health Records. _**:

- **_Assesses the need for and orders all regularly used items and office supplies as approved by the Program Manager and places supplies in the designated locations on a weekly basis. _**:

- **_Receives and signs for supplies and purchased items when they are delivered to the unit. _**:

- **_Orders Stores/CSR supplies as requested by the nursing/medical staff. _**:

- **_Restocks shelves and drawers with supplies and keeps Communication Centre neat. _**:

- **_Transports equipment/specimens/supplies and other item

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