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Accounts Receivable/administrative Assistant

1 month ago

Pickering, Canada Dentalcorp Canada Full time

About us:
At Dentistry on Liverpool, our mission is to educate, empower and inspire our community toward achieving optimal oral health and beautiful, confident smiles. We offer a wide range of comprehensive services for the whole family, including general dentistry, Invisalign®, orthodontics, implant dentistry, cosmetic treatments, children’s care, and more Dr. Maisels, Dr. Aleinikov, Dr. Waks, Dr. Karr, and their team of dental professionals, have been serving our community for over 50 years. We are passionate about providing quality dental care and 4.7 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to advanced treatment technologies, and training & development, and support.

Conveniently located at 927 Liverpool Road in Pickering.

Schedule: _Full-Time (32-40 hours per week)_
- Monday-Friday
- Required to work one (1) to two (2) evenings per week; either Tuesday and/or Thursday until 8:00 pm
- Saturdays - Two (2) per month - _closed on all long weekends_

Benefits of Joining Our Team:
- Competitive compensation- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education- Attend social and CE events to network with dental professionals in your community- Work-life balance and flexibility- Access to modernized technology to provide optimal oral care to patients

Accounts Receivable Responsibilities:

- Manage accounts receivable, process payments, and maintain accurate records of financial transactions.
- Process incoming insurance payments in compliance with office policies and procedures
- Facilitate payment of overdue balances by sending payment reminders and contacting patients
- Follow up on outstanding payments and negotiate payment arrangements, implementing effective collection procedures when necessary
- Maintain and organize ‘Explanation Of Benefits ’ records
- Maintain a good relationship with our patients, helping them understand their account statements
- Collaborate with the business team to ensure proper patient financial account audits
- Communicate with dental insurance companies to process claims and obtain insurance breakdowns for patients.
- Assist with any other administrative tasks as required to support the smooth operation of the business team.

Administrative Responsibilities:

- Greet and assist patients as they arrive; ensure a lasting positive impression for them
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Effectively manage recall system and accurately maintain patient database
- Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
- Support the full-time Treatment Coordinator by encouraging patient acceptance of the dental treatment plan(s) by meeting their needs, answering questions and creating value for the proposed treatment

About You:

- Minimum 1+ year(s) experience working in Accounts Receivable required
- Minimum 2+ year(s) experience in an administrative and/or receptionist position required
- Prior experience working in a dental office highly preferred
- Experience with ABELdent preferred