Client Onboarding Specialist

2 months ago

Waterloo, Canada Upside Robotics Inc. Full time

At **Upside Robotics Inc.**, we're revolutionizing the future of robotics and artificial intelligence. As a leading provider of cutting-edge software solutions for robotics, we enable industries to unlock new possibilities through intelligent automation. We're looking for passionate, driven individuals to join our growing team and help us transform the way businesses operate through robotics-driven software.

**Position Overview**:
We are seeking a **Client Onboarding Specialist** to join our dynamic team. In this role, you will be responsible for ensuring a smooth and seamless onboarding experience for our clients, guiding them through the process of integrating our software solutions into their systems. You will work closely with cross-functional teams to ensure that clients are set up for success from day one, providing exceptional service and support as they adopt our advanced robotics technology.

**Key Responsibilities**:

- **Client Onboarding**: Lead new clients through the onboarding process, ensuring they understand how to integrate our software solutions with their systems.
- **Product Demonstrations**: Conduct product demos and training sessions to familiarize clients with the features and benefits of our software.
- **Support and Troubleshooting**: Provide hands-on support during the setup and initial use of our software, assisting clients with any questions or issues they may encounter.
- **Documentation**: Create and maintain clear documentation for clients, including onboarding guides, training materials, and FAQs.
- **Collaboration**: Work closely with sales, technical support, and product teams to ensure smooth implementation and address any client needs or feedback.
- **Customer Success**: Track and monitor client progress during the onboarding phase, ensuring they reach key milestones and that they are fully satisfied with the product and service.
- **Feedback Collection**: Gather client feedback to identify opportunities for improving the onboarding process and overall customer experience.

**Requirements**:

- 2+ years of experience in a client-facing role (preferably in software or technology services).
- Strong understanding of software solutions and how they integrate into clients’ systems.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple terms.
- Proficient in Microsoft Office Suite and CRM software (Salesforce, HubSpot, etc.).
- Strong organizational and time-management skills with attention to detail.
- Ability to troubleshoot technical issues and provide exceptional customer support.
- Passion for customer success and delivering an exceptional client experience.
- Experience in robotics, AI, or similar tech industries is a plus.

Pay: $21.55-$23.45 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-12-12
Expected start date: 2024-12-12

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