Customer Service Representative/estimator
7 days ago
**Who We Are**
Reflex Manufacturing Ltd. ("Reflex"), a 100% privately owned Canadian company, is a major supplier/manufacturer of Reusable Flexible Insulation Systems (insulation blankets) primarily servicing Western Canada's industrial insulation blankets. Located in Edmonton, our dedicated field and in-house Design Technicians create insulation blankets to customer specification, which are then manufactured by our highly skilled production team in Reflex's Edmonton-based fabrication facility. Guided by our corn values, we are proud to be an industry leader, committed to a high standard of safety, quality, efficiency, and professionalism through all phases of customer service, estimating, project management, field design, pattern development, and fabrication.
**About the role**
**Responsibilities**
- Receive customer RFQs and complete initial set up for project quotes.
- Estimate RFQs based on provided information and Reflex procedures and standards.
- Read plant insulation specifications to determine Reflex material and design specifications.
- Schedule and ensure Field Technicians have all information and requirements needed to efficiently measure equipment on site.
- Stay in constant communication with customers for any changes in schedule.
- Track progress and establish methods to meet work schedules and coordinate work activities with other departments as required.
- Estimate production quotes from provided field drawings.
- Ensure outputs meet production schedules, quality standards, and customer need,
- Ensure pricing is consistent and correct.
- Ensure quoting standards are consistent with the requirements.
- Review other Estimators' completed RFQ bid response and production quotes.
- Initiate production quotes to jobs and place on shop production schedule.
- Process warranty jobs
- Deliver exceptional customer service and handle customer inquiries.
**Qualifications**
- A mechanical engineering diploma is preferred.
- 1-2 years of CAD/drafting experience is an asset
- Prior estimating experience is an asset.
- Experience in reading and understanding ISOs, P&IDs, GAs is an asset.
- Proficient use of MS Office suite especially Excel.
- At least 1 year of customer service experience with inbound and outbound calls.
- Can multitask and provide exceptional service to customers. Comfortable working in high volume role.
- Aptitude to think analytically when job costing.
- Passion for producing high quality work.
- Self-starter with proven ability to work independently or within a small team.
- Excellent communication skills, problem solver.
**Reflex Manufacturing Ltd. is committed to a culture of trust, respect, and execution - do what it takes, and then some.**
**Along with your resume, please submit a cover letter that outlines how you would contribute to this type of culture and why you feel you are the right fit for this position. Applicants without a cover letter may not be considered.**
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$30.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you live in Edmonton ?
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: One location
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