Customer Service Representative

4 weeks ago


Edmonton, Canada Mr. Rooter Plumbing of Edmonton Full time

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to two companies.

**Responsibilities**:

- Assist customers with booking service calls, booking sold estimates, and resolving any issues or concerns
- Enter customer data and update account information in the system on every incoming call
- Rotating Saturdays which has some dispatching aspects
- Analyze customer needs and recommend appropriate solutions or directing tasks to alternate departments to assist with the customers request.
- Collaborate with other departments to ensure customer satisfaction
- Meet or exceed performance goals, including booking rates

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems, Service Titan experience is a bonus but not required
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Ability to work well under pressure in a fast-paced environment
- Knowledge of Googles G suite platform
- Strong problem-solving skills and attention to detail

**Job Types**: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 40 - 48 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5S 2L9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-25



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