Professional Services Analyst

3 weeks ago

Ottawa, Canada Momentive Full time

**More about our Expert Services Team**

You'll report to the manager of our growing Market Research Expert Services team, as part of the larger Customer organization. We're experts in surveys and market research, and we help customers get the answers they need help make important decisions.

**What we're looking for**

A passionate consulting professional who understands market research, survey software, and has excellent customer-facing skills.

**You will**
- Create end-to-end quantitative market research projects including customer consultation, questionnaire design, survey programming, data analysis, and data reporting using SurveyMonkey's software solutions and industry-standard market research techniques
- Work with a team of internal partners and vendors, with primary responsibility for delivering market research products
- Provide technical expertise as a market research expert including knowledge of the SurveyMonkey platform, analysis methodologies, and market research use cases
- Manage multiple market research projects and clients simultaneously
- Use SurveyMonkey software knowledge to configure surveys and reports and participate in the implementation design, setup, and review processes

**You have**
- 3-5 years professional experience in a client-facing role
- 3-5 years of professional experience in quantitative market research
- Experience using DIY market research tools (including survey design and analysis)
- Experience with longitudinal tracking studies, including brand tracking
- Familiarity with analytic techniques including max dif, conjoint, and regression modeling
- Experience with analytical tools such as SPSS or similar
- Consultative selling skills and ability to show customer empathy
- Understanding of a range of research techniques
- Experience solving problems in customer-facing situations

**Who we are and what we do**

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

**What we offer our employees**

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

**Our commitment to an inclusive workplace**

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

LI-remote

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