Data Support Operations Analyst

7 days ago


Markham, Ontario, Canada Broadridge Full time
Company Overview

Broadridge is a leading provider of technology-based solutions for the financial services industry, delivering a range of services to help our clients succeed in an ever-changing market.

Job Description

We are seeking an experienced Data Support Operations Analyst to join our team. In this role, you will be responsible for analyzing, processing, and validating data to ensure the efficient completion of custom jobs for Broadridge.

Key Responsibilities
  • Operate and monitor data processing applications, utilizing various command-line and graphical user interfaces.
  • Escala problems that cannot be resolved to the appropriate parties.
  • Submit, retrieve, create, or format various mailing related reports.
  • Participate in the process of submitting specialized requests for print streams.
  • Provide file conversion and programming support to prepare data for print production.
  • Work with internal and external clients to determine file format and data manipulation requirements.
  • Conduct quality assurance checks on data manipulation tasks.
  • Conduct QA duties on internal documentation to ensure error-free processing.
  • Contribute to the documentation of processes on an ongoing basis.
  • Resolve production related queries.
  • Investigate possible data issues using SQL queries.
  • Ensure that data processing deadlines are met.
  • Participate in custom and specialized reporting for various services.
  • Participate in special projects and ad hoc analyses as necessary.
  • Participate in monthly and annual corporate/external audits.
  • Make operational recommendations to Management and the Development team.
  • Keep supervisor informed concerning production issues and escalate when required.

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