Operations Analyst Onsite

4 weeks ago

Markham, Canada Computacenter Full time

**About the role**
As the Operations Analyst you will provide support in the capacity of onboarding of new staff for a client downtown Toronto, Ontario working with a team. Your professionalism is vital to make our customers, vendors, employees and guests feel like their needs, concerns and questions are taken care of.

**What you'll do**
- Maintain a good relationship with the client to ensure all requests are addressed in a timely manner and within SLA.
- Greet end clients onsite and validate Identify of the person as per Client provided criteria and receipt of the onboarding details for the Client and the onboarding date/time.
- Setup initial user ID and password for user as aligned with password policy defined by the Client.
- Create user photo ID and verify the signature of the new user and issue photo badge and barcode for new employees (via onsite dispatch or Tech Locker)
- Re-issue photo badge when badge is expired, lost, damaged, faulty or when picture on badge is faded (via onsite dispatch or Tech Locker)
- Handle any deactivations of the photo access badges.
- Keep track of all new user creations or modifications through ITSM System
- Perform other duties as assigned by Computacenter management.
- Embrace and support Computacenter’s mission and core values.

**What you have**
- 2+ years of experience in a corporate office - technology industry preferred.
- 2+ years of office management experience.
- Legally eligible to work in Canada.
- Exceptional customer service skills. Possess the ability to interface with different personalities and individuals with their inquiries.
- High attention to detail - ability to spot errors and inconsistencies.
- Adept at handling interruptions and multi-tasking during high-volume periods.
- Excellent computer skills, including Microsoft Office (Word, PowerPoint, and Excel), CRM systems and ERP systems.
- Must exercise the utmost discretion due to the confidential nature of work being performed.
- Outgoing personality with top-notch organizational, time-management and follow-up skills.
- Must be dependable, punctual and able to work with mínimal supervision.
- Ability to work effectively and cooperatively on a team.
- Must have excellent written and verbal communication skills.
- Values and adopts process but is not paralyzed by it.
- Possess a strong sense of urgency.
- Values and adopts process but is not paralyzed by it.

**What you can expect**

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

**About us

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