Account Manager

6 months ago

Vancouver, Canada Universal Packaging Inc. Full time

**Job Purpose**

The **Account Manager** creates long-term, trusting relationships with customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

**Duties & Responsibilities**
- Serve as the lead point of contact for _all_ customer account management matters.
- Work very closely with the Account Coordinator assigned to the A.M. Take a leadership position with the Account Coordinator but in a positive, collaborative, teamwork way.
- Build and maintain strong, long-lasting customer relationships in whatever markets the company decides.
- Negotiate sales contracts with the goal of maximizing profits.
- Ensure the successful delivery of UP’s packaging solutions that meets the customer needs while simultaneously achieving Universal Packaging’s requirements.
- Clearly communicate territory initiatives and performance with internal stakeholders as required.
- Develop new business with existing or new clients. This will include “cold calling” as required.
- Analyze data and create local sales strategies to help achieve sales targets.
- Provide territory forecasts as required.
- Prepare and maintain reports as required by management.
- Collaborate with the Sales Team to identify and grow opportunities.
- Assist in dealing with challenging client requests or escalating service issues as needed.
- Act as the liaison between the customer and Quality Assurance team.
- Have a clear understanding of profitability to provide appropriate pricing and quotes to customers.
- Attend and represent the company at trade shows which includes set up, tear down and standing for extended periods of time.
- Must act and behave responsibly, ethically, and professionally at all times when serving as a representative of Universal Packaging.
- Other responsibilities as required.

**Requirements & Qualifications**
- Must Reside in Lower Mainland/Vancouver B.C. ore willing to relocate at own expense.
- Must get along at work with co-workers. Ability to build rapport and collaborate with coworkers.
- Must embrace Universal Packaging’s positive, respectful, Teamwork-oriented company culture.
- Ability to multi-task and manage stress so that it does not impact work performance or relationships.
- Proven work experience in a relevant sales role.
- Post-secondary education in relevant field is preferred.
- Excellent computer skills and willingness to learn internal operating systems. Experience with Net Suite is an advantage.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects at the same time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Ability to collect, track and analyze large amounts of data.
- Understanding of consumer behavior and industry trends.
- The capability to travel internationally.

**Working Conditions**
- Full Time position working out of a home office and in the trade.
- Working at a computer for extended periods of time.
- Travelling required. This may include working on holidays, weekends and outside of regular office hours.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- B2B sales: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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