User Support Technician
2 weeks ago
**Position Title**:User Support Technician**:
- **Department**: Information Technology (IT)
- **Reports to**: IT Manager
- **Contract Length**:16 weeks
**Join our Team**
Impact North Shore has provided services to the North Shore community for over 30 years. We are a mid-sized for-purpose, social impact organization creating opportunities for success for im/migrants and newcomers. We believe everyone thrives in strong communities and that all people have the right to fairness, equality, and dignity. We believe in the strength and capacity of newcomers to thrive and succeed and we are dedicated to creating links for meaningful connections. Develop your skills and join our passionate, welcoming, and dynamic team as we collaborate to build equitable communities.
**Summary**
**Key Responsibilities**
- Supports the frontline implementation of organizational IT policies, procedures, and security standards
- Communicates with staff who may be experiencing technological difficulties in order to diagnose problems and provide basic technical solutions and supports
- Provides advice and training to staff in response to identified challenges
- Identifies and consults user guides, technical manuals, and other documents to research and implement technological solutions
- Assists in documenting and testing processes, including producing user instructions
**Key Competencies**
- **Values. **Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect.
- **Integrity & Ethics. **Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
- **Innovation. **Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders.
- **Accountability. **Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
- **Engagement. **Shows a passion for the job and the mission of Impact North Shore.
- **Effective Communication. **Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
- **Organized & Efficient. **Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are met on time and according to agreed standards.
**Qualifications**
**Minimum Qualifications**
- Strong technical knowledge of MS Windows, MS 365 (including Office Applications and Teams), and Zoom. Knowledge of Moodle and WordPress are strong assets.
- Technical knowledge of network, infrastructure, end-user, and Cloud technologies.
- Knowledge of IT Security and organizational cybersecurity trends and practices.
- Ability to translate technical concepts into plain language.
- Ability to orient, train, and support staff to adopt and use new technologies, as directed.
- Ability to work independently and with a team under time pressure to meet deadlines and balance multiple priorities.
- Ability to investigate and analyze issues in order to diagnose problems, as well as resolve issues in a timely manner. This includes the ability to communicate clearly with users to obtain information for diagnostics and implement steps to fix issues.
- Ability to build and maintain working relationships across departments/programs and digital literacy levels.
- Flexibility and ability to thrive in an environment with emerging needs, changing conditions, and competing deadlines.
**Additional Information**
- Wage: $20.00 per hour
- Work Schedule: 35 hours per week (schedule may vary)
- Contract length: 16 weeks
- Anticipated Start Date: May 8, 2023
- Posted until filled. Resumés reviewed upon submission.
- Impact North Shore is an equal opportunity employer. Thank you for your interest, only short-listed applicants will be contacted. No phone calls please._
**Job Types**: Full-time, Fixed term contract
Contract length: 16 weeks
**Salary**: From $20.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North Vancouver, BC V7L 2P7: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2023-05-08
-
User Support Technician
2 weeks ago
North Vancouver, Canada Impact North Shore Full timeThis is a Service Canada – Summer Jobs position. The successful candidate must be a youth aged 15 to 30 years. Under the direction of the IT Manager, the User Support Technician will support the frontline implementation of organizational IT policies, procedures, and security standards. The role will also be responsible for providing assistance, advice, and...
-
User Support Technician
4 days ago
North York, Canada Fintelics Technology Inc Full timeEducation: Master's degree - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...
-
User Support Technician
7 days ago
Vancouver, Canada Secure Worx AV & Automation Inc Full time**JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate **Experience**: - 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...
-
User Support Technician
13 hours ago
North York, Canada Abtron Computer Services Inc Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Telecommunications industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...
-
User Support Technician
7 days ago
Vancouver, Canada Samreet Electrical Services Ltd Full time**JOB REQUIREMENTS**: **Education**: - College/CEGEP **Experience**: - 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
User Support Technician
7 days ago
North York, Canada Nextgen System Canada Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...
-
User Support Technician
4 days ago
Vancouver, Canada Samreet Electrical Services Ltd Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...
-
User Support Technician
2 weeks ago
Vancouver, Canada Ansatel Communications Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
user support technician
2 weeks ago
Vancouver, Canada Cell Universe Ltd. Full timeEducation: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...
-
User Support Technician
7 days ago
Vancouver, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full time**JOB REQUIREMENTS**: **Education**: - College/CEGEP - Information technology - Computer and information sciences and support services, general, other - or equivalent experience **Experience**: - 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document...
-
user support technician
3 weeks ago
Vancouver, Canada Secure Worx AV & Automation Inc Full timeEducation: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...
-
user support technician
1 week ago
Vancouver, Canada Cell Universe Ltd. Full timeEducation: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...
-
User Support Technician
7 days ago
Vancouver, Canada UVANU International Consulting Ltd. Full time**JOB REQUIREMENTS**: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Experience**: - Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical...
-
user support technician
1 week ago
Vancouver, Canada Secure Worx AV & Automation Inc Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...
-
User Support Technician
12 hours ago
Vancouver, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years - Information technology - Computer and information sciences and support services, general, other - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user...
-
User Support Technician
3 weeks ago
Vancouver, Canada EDUNOVO INVESTMENT & DEVELOPMENT CO., LTD. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...
-
User Support Technician
7 days ago
Vancouver, Canada Visa Mondial Consulting LTD Full time**JOB REQUIREMENTS**: **Education**: - College/CEGEP **Experience**: - 2 years to less than 3 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...
-
User Support Technician
1 day ago
Vancouver, Canada Visa Mondial Consulting LTD Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
user support technician
2 weeks ago
Vancouver, Canada Securicom Solutions Full timeEducation: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...
-
User Support Technician
7 days ago
Vancouver, Canada Podium Catchers Consultant Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Supervise other technical support...