Administrative Representative

1 month ago

Pickering, Canada YMCA of Greater Toronto Full time

Hourly Rate: $16.66 - Check out the YMCA’s total compensation package

Location: Pickering Employment

Work Hours: 35 hours per week

Employment Type: Contract Part Time Hourly-2 months

Number of Vacancies: 1

Anticipated Start Date: July 4, 2023

Deadline to Apply: June 28, 2023 at 5:00 pm

**Be the Spark** Join our passionate Member Services team and help us to achieve great things in our community

The Administrative Representative welcomes and provides excellent customer service to clients. The position requires administrative support including booking client appointments, providing general clerical support; and supporting senior staff with statistical reports.

**In this role, you will**:

- Greet members with a warm and welcoming approach, assists them with the intake process
- Answer telephone inquiries and directs incoming calls appropriately
- Provide members with an orientation to all services available at the Centre
- Perform data retrieval, ensuring the data is complete and accurate; provide support in program statistical reports
- Assist in verifying eligibility for employment programs and identifying client needs
- Manage appointment schedule and communicates client arrivals to team members
- Perform various administrative support duties such as keeping inventory of office supplies; mailing, faxing and photocopying as required
- Understand and integrate the value of philanthropy and volunteerism and impart this knowledge and belief upon staff, volunteers and members.
- Conduct follow up calls to previous and potential members
- Perform other related duties as required.

**You bring**:

- Completion of some post-secondary courses in related field
- Previous administrative/clerical work experience or other relevant experience
- Knowledge of Employment services and community information resources an asset
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to diversity, equity, inclusion and building a sense of belonging
- Flexibility regarding assigned locations and working hours able to work evenings and weekends.
- Ability to communicate in another language is an asset

What you need to succeed:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

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