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Customer Service Representative

4 weeks ago

Pickering, Canada GFL Environmental Inc. Full time

Under general direction from the Customer Service Manager, the CSR is responsible to create invoices, credit memos, update accounting records, customer information, and send payment reminders. They deal with customers, send them invoices, and answer any queries.

May be requested to interact with Internal and External customers and provide information in response to inquiries of service issues, deficiency’s and to handle, resolve and delegate such customer inquiries and complaints. Responsible for the day-to-day process, organization of documents and general administration duties.

**Key Responsibilities**:
Documentation control - photocopy and collect documents for distribution and filing.
Develop and maintain trusted value driven advisor relationships with accounts as assigned.
Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
Develop familiarity with service contract/agreements as assigned and acts as the go-to resource for CSRs and operations in interpreting service requirement specifics and other contract matters.
Dealing with phone enquiries and assisting customer, forwarding related questions to management where applicable.
Completing monthly billing, including processing, and entering all time and material work.
Assisting with cost estimates daily.
Upload invoicing in the system
Verify invoices with packing slips and work orders.
Generate and distribute vendor invoices for approval.
Investigate and resolve billing discrepancies and provide back up to site management.
Handling routine customer problems and serve as interface between company and customer.
Completing documentation and assisting the customer with required paperwork.
Handle high request volumes with effective service quality.
Manage time-sensitive administrative tasks.
Other administrative tasks as required.

**Knowledge, Skills, Abilities and Competencies**:
University degree or College Diploma in Business Administration, or related discipline is preferred.
At least 2 years combined call center or similar customer service and some account management experience.
Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.
Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
Excellent communication skills in oral and written English
Strong listening, negotiation, presentation, and client facing ability.
Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
Solid personal integrity and dedication
Ability to work without supervision.
Overtime during certain peak seasons is required.
Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.
Minimum 60 WPM typing speed.

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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