Customer Service Representative
3 months ago
**Who We Are**:
Fastik is a growing label & packaging manufacturer with locations in Canada and United States.
**Description**
**Duties and responsibilities**
1. Communicate with customers in a professional & effective manner to identify and assess needs to achieve customer satisfaction.
3. Provide day-to-day support to our sales team with other administrative tasks which may include quality and safety committee, creating packing slips, purchasing activities, and other tasks as assigned.
4. Manage multiple objectives and tasks simultaneously, with the ability to adjust to changing priorities as set forth by planning. Multi-tasking with strong follow up and follow through.
5. Update and maintain multiple spreadsheets to track pricing and monitor customer inventory in Microsoft Excel.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Needs to be skilled in project management of multiple projects simultaneously from start to finish, including self directed follow up with customers and vendors.
8. Work well in a team environment and have the ability to communicate needs and objectives with all team members in order to strategize together to meet deadlines.
9. Daily duties including, but not limited to: Entering orders, follow up with production on orders & attend production meetings, update sales representatives and customers on order status, tracking deliveries.
**This Position Requires**:
- Strong phone skills
- Proficient in Microsoft Office products (Word, Excel, and Outlook)
- High attention to detail, excellent administrative and organization skills
- Ability to work on site Monday-Friday 8:30-5:00 at our Langley, BC manufacturing facility
- Experience in a prior business to business Customer Service Roll.
- Legally able to work in Canada
Pay: From $24.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have experience in Business to Business Customer Service?
Work Location: In person
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