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Customer Service Representative
2 months ago
About The Body Shop
The Body Shop International Limited is a pioneering cruelty-free beauty brand that has been a leader in the industry for over 40 years. Our mission is to pioneer cruelty-free beauty and to make a positive impact on the world.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our products to customers.
Key Responsibilities
- Product Knowledge
Learn and understand our products, including their ingredients, benefits, and features. Develop a deep knowledge of our product range and be able to recommend products to customers based on their needs and preferences.
Customer ServiceProvide exceptional customer service to customers, responding to their queries and concerns in a professional and courteous manner. Build strong relationships with customers and ensure that they have a positive experience when shopping with us.
Sales and ProfitSupport the store management team in driving sales and profit within the store through the delivery of exceptional customer service and promoting our products to customers.
AvailabilityBe available to work a variety of shifts, including evenings, weekends, and holidays, to meet the needs of our customers.
Training and DevelopmentParticipate in training and development programs to enhance your skills and knowledge, and to support the growth and development of the team.
Requirements
To be successful in this role, you will need to have excellent communication and interpersonal skills, a strong customer focus, and the ability to work well in a team environment. You will also need to be able to learn and understand our products and be able to recommend them to customers.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. We are committed to creating a positive and inclusive work environment, and we welcome applications from diverse candidates.
