Supervisor, Patient Flow

4 months ago

Peterborough, Canada Peterborough Regional Health Centre Full time

**Position**: Supervisor, Patient Flow & Access

**Department**:Patient Flow

**Position Status**:Part-Time

**Union**:Non-Union

**Number of Positions**:1

**HOURS OF WORK**:
**Types of Shifts **- Days, evenings, wknds 8 and 12 hour shifts

**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Patient Flow Supervisor at PRHC is responsible for providing direction, leadership, support, and guidance and actively performs and coordinates all activities related to the flow of patients within PRHC 7 days a week, 365 days a year. The PFS makes operational decisions that ensure all admitted patients are assigned to the most appropriate bed the first time, and that patient preferred accommodation is optimized (as able according to IPAC/availability). Using EPIC, our state-of-the-art CIS program, the PFS is responsible for registering patients, assigning beds, reviewing charts, planning, problem solving, working with other Health Care Professionals at PRHC. The PFS also collaborates with other health centers to repatriate/transfer patients and/or send/receive patients to/from PRHC by following our repatriation agreements and transfer of care protocols.

The Patient Flow Supervisor acts as delegate for program managers when they are not on-site and warrant similar respect and autonomy in their decision making (with MOC/DOC support after-hours).

**WHAT YOU’LL BRING**:

- Degree or Diploma in nursing required
- Minimum 5 years Nursing/clinical knowledge and experience required
- Current licensure with governing regulatory body required
- Minimum of 5 years hospital experience required
- Medical certificates/change management/surge management certifications/training preferred
- Leadership experience required

WHO YOU ARE:

- Clinical terminology/understanding of clinical processes and patient acuity
- Knowledge of utilization management terms, strategies and/or tools
- Confidence to make critical decisions expeditiously, and facilitate the implementation and ongoing evaluation of these decisions and be accountable for outcomes
- Leadership experience with strong leadership skills to promote a team environment and a focus on patient service
- Human resources and financial management skills are an asset
- Demonstrated expertise and success in change management
- Excellent verbal and written communication skills
- Excellent interpersonal skills and ability to work effectively with internal and external stakeholders
- Excellent conflict resolution skills to investigate and resolve problems
- Demonstrated commitment to continued education
- Ability to work independently and in a team setting.
- Typing skills are an asset
- Communicate electronically and in-person in a professional way

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.

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