Systems Administrator/operations Support Specialist

3 weeks ago

Toronto, Canada Arthur Grand Technologies Inc Full time

Arthur Grand Technologies is currently seeking a highly motivated and skilled **Systems Administrator/Operations Support Specialist **for one of our clients.

**Role: Systems Administrator/Operations Support Specialist**

**Location: Toronto, Ontario (Hybrid)**

**Duration: Long term**

**Must haves**:

- Tier 1 business help desk and service/incident management support experience
- Experience in supporting Salesforce platform, Confluence and Jira

**Experience and Skill Set Requirements**

**Core Skills and Experience**

**5-9 years of experience in**:

- Tier 1 business help desk and service/incident management support experience
- Experience in supporting Salesforce platform, Confluence and Jira
- Co-ordinating communication, collection and storage of active reports for analysis
- Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
- Creating ad-hoc reports and running routine reports in production and non-production environments - directly and through other partners
- Preparing technical documentation for product end users
- Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
- Support for complex problems or issues and escalating as appropriate or following escalation process
- Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
- Experience with middleware and gateways.

**Public Sector/Healthcare Experience**
- 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
- Knowledge of OPS Enterprise Architecture artifacts (or similar), processes and practices an asset
- Ability to produce technical documentation that comply with industry standard practices
- In-depth knowledge of industry standard such as Project Management Institute (PMI)
- Knowledge of OPS I&IT project management methodologies an asset
- Knowledge and experience with OPS Health related projects an asset
- Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
- Experience with large complex IT Health-related projects.

**General Skills**
- Exceptional analytical, problem solving and decision-making skills
- Demonstrated strong interpersonal, verbal and written communication, and presentation skills
- Proven troubleshooting and critical thinking experience
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
- Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Thanks & Regards

**Imraan | Technical Recruiter**

Arthur Grand Technologies Inc

**T**: +1 (571)-480-8177

**In**: Imraan

**Job Type**: Temporary

**Salary**: From $45.00 per hour

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