Manager, Community Programs

2 weeks ago

St Catharines, Canada Hospice Niagara Full time

**Job Description: Manager, Community Programs**
- Location: Hybrid
- Status: Permanent, Full Time
- Salary: $59,803 - $72,479 annually

**Position Summary**
The Manager, Community Programs is responsible for providing leadership and day to day management for the community programs team and for ensuring a climate of continuous quality improvement in these areas.

The Community Programs Team includes: Psychosocial Lead, Psychosocial Bereavement Counsellors, Bereavement Specialist, Bereavement Coordinator, Community Program Coordinators and Clinical Navigators.

The Manager, Community Programs reports to and supports the Sr. Director of Clinical services in program development, healthcare initiatives including advocating for equitable access to palliative care.

As a leader in the organization, the Manager, Community Programs promotes and sets team expectations to support the connection between services and annual donor events/campaigns and donor development

**Key Responsibilities**:

- **Clinical Management**_
- Provides supervision to the Community program teams. These responsibilities include direct program management, program development and community development responsibilities, along with all other aspects of direct staff supervision responsibilities;
- Provides clinical leadership to the team through maintaining knowledge of best practices and outcomes used to develop and implement clinical services which effectively meet the needs of patients/clients, caregivers and families;
- Sets annual service delivery priorities and ensures team and individual service targets align and are achieved annually
- Supports direct reports in developing and maintaining continuous learning cycles, and knowledge, maintaining best practices;
- Oversees the maintenance and communication of clinical policies and procedures and their implementation, ensuring compliance with government legislation, regulations and guidelines and accreditation standards;
- Works with reporting directors and manager to develop annual quality improvement plans and risk mitigation strategies;
- **Quality Assurance**_
- Development and implementation of clinical aspects of the annual Quality Improvement Plan (QIP) for the Community Programs Team;
- Evaluates processes for efficiency and effectiveness in providing quality services;
- Ensures adherence to applicable colleges that regulate or license clinical staff;
- Participates in the Accreditation process within community programs and ensures team operates to meet accreditation standards; and
- Ensures adherence to PHIPA regulations and Privacy legislation;
- **Community Partnerships**_
- Contributes to the public image of the agency with relevant organizations by developing and maintaining effective working relationships and disseminating information about the agency’s services and clinical practices;
- Continues to build community partnerships and collaborations to enhance the delivery of the organization’s services;
- Represents the organization by attending community meetings, public events, providing public information sessions;
- Writes service reports, updates and donor material required for publication such as annual, grant and donor reports.
- Manage, promote and set team expectations to support the connection between services and annual donor events/campaigns and donor development.
- **Training & Education**_
- Oversees and/or facilitates new training programs that improve services, staff performance, compliance to legislation and/or internal policies; and
- Collaborates with volunteer training program needs;
- **Other Responsibilities**_
- Other duties as assigned

**Skills & Attributes**
- Identification with the Mission, Vision, and Values of the organization;
- Masters of Social Work preferred or equivalent combination of related education and experience
- 5+ years of successful experience managing a health care team
- Ability to contribute to the knowledge base of hospice palliative care;
- Familiarity with hospice palliative care programs, relevant legislation and regulations;
- Demonstrated experience with developing community partnerships;
- Understanding of not-for-profit organizations, reporting relationships and fund development priorities;
- Current Vulnerable Sector Police Records Check within 6 months
- Experience working with priority populations is an asset
- French competency an asset
- Valid Ontario driver’s license and use of a vehicle and insurable to drive in Ontario

Please note that Hospice Niagara requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Hospice Niagara.

**Job Types**: Full-time, Permanent

**Salary**: $59,803.00-$72,479.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended heal

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