Drop-by Coordinator

22 hours ago

Newmarket, Canada Inn From The Cold Full time

**Drop-By Coordinator (P/T Evenings)**

**Application Deadline**: Friday, November 22nd, 2024
- **Inn From the Cold (IFTC) meets the needs of people who are homeless or at risk of becoming homeless in York Region. We work with the community and collaborate with our partners in supporting those with basic to complex needs. IFTC’s work is housing focused, and trauma informed, offering a continuum of services and programs that allow us to partner with our clients on their journeys out of homelessness. IFTC promotes a healthy and safe workplace and has created an intentional culture of wellness for all staff, volunteers, and clients.**_

**More information: innfromthecold.ca**

**Overview**: The Newmarket Drop-By is a program delivered in partnership with the Krasman Centre, the Town of Newmarket and York Region. The Drop-by Coordinator will work with people experiencing homelessness, in collaboration with other staff and collaborative partners. You will provide a welcoming, inclusive space providing access to basic needs, food, showers, as well as conducting social inclusion activities to build a sense of community. You will also provide warm transfers to support services based on the unique needs of each individual.

**Responsibilities**:

- Prepare service for the shift
- Connect with clients
- Greet collaborative partners and facilitate their work
- Greet Inn Team members and facilitate their work
- Collaborate with Inn Team Coordinator/Lead regularly
- Greet volunteer/students and assign them with tasks
- Assist volunteers/students in delivering service
- Oversee and participate in meal preparation, serving and clean up
- Prepare and serve coffee, tea, and other beverages, and ensure snacks are available for clients between meals
- Provide clients with basic needs including clothing, personal care items, clothing, access to showers and laundry, etc.
- Provide clients with harm reduction supplies and non-judgmental support
- Provide brief, solution-focused counselling to clients
- Connect clients to relevant services both internally and externally including System Navigator/Housing Worker, CMHA, ASCO, health care, legal/court support, identification, etc.
- Using a client centred approach, de-escalate aggressive behaviour or disputes between clients
- Report all client, staff, or program concerns to the Drop-By Supervisor in a timely manner
- Reinforce the rules of the Drop-By Program
- Model the behaviour we wish to see in our clients at all times
- Follow COVID Preparedness Document and all other public health directives
- Complete daily shift report as a team
- Attend weekly drop-by meetings
- Attend monthly all staff meetings
- Other tasks and duties as assigned

**Qualifications**:

- Knowledge and understanding of homeless and/or socially isolated adults with a variety of mental health and addiction concerns
- Knowledge and understanding of harm reduction principles and tools
- Diploma in social service work or relevant field of study
- Knowledge of trauma informed practices
- Strong de-escalation skills and effective in dealing with conflict and crisis
- Friendly, flexible and ability to juggle multiple priorities
- Demonstrate a clear understanding of IFTC policies, including professional boundaries and confidentiality
- Excellent interpersonal and communication skills and able to work in a team
- Current Standard First Aid and CPR Level C Certificate, prior to first day of work
- College or University degree in related discipline
- Food Handler Certificate an asset
- WHIMS Certificate an asset
- Able to plan and carry out shift with mínimal supervision
- Other tasks as assigned

**Requirements**:

- Clear Vulnerable Sector Screening, prior to first day of work

Resumes will be viewed upon submission, hiring may take place prior to the closing date.

**Job Type**: Part-Time

**Contract Length**: ASAP to April 30th, 2025

**Pay Rate**: $23.88/hour

**Hours**: Monday, Tuesday, and Wednesday - 3:30 p.m. to 10:30 p.m.

**Other**:
**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

Pay: $23.88 per hour

Expected hours: 21 per week

**Benefits**:

- Employee assistance program

Schedule:

- Evening shift

**Education**:

- Bachelor's Degree (preferred)

Licence/Certification:

- Food Handler Certification (preferred)
- CPR Certification (required)
- First Aid Certification (required)

Work Location: In person

Application deadline: 2024-11-22

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