Customer Service Manager

3 weeks ago


Brockville, Canada Walmart Canada Full time

**Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

**What you'll do...**:
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.

2. Handle customer and Associate concerns and provide guidance as required.

3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.

5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.

6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

**Minimum Qualifications...**:

- Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. _

Age - 16 or older

**Preferred Qualifications...**:

- Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. _

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

**Primary Location **

1942 PARKEDALE AVE, BROCKVILLE, ON K6V 7N4, Canada

**Are you currently a Walmart associate?**:

- **Find Jobs**:



  • Brockville, Canada Scotiabank Full time

    Requisition ID: 180157 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 181434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada St. Lawrence College Full time

    **Job ID**: SUPP-REG-12-PT-23/24-206 - **Location**:Brockville (Tri-Campus responsibilities) - **Deadline**:February 15, 2024 - **Job Type**:Support - **Start Date**:Immediately - **Department**:Continuing Education : Reporting to the Manager, Continuing Education, the incumbent provides excellent customer service by actively listening to customers’...


  • Brockville, Canada Fireplaces Unlimited Inc Full time

    Work for a Growing HVAC Company - **Company Vision**_ Fireplaces Unlimited Heating and Cooling is a locally owned company that provides personalized service to homeowners in the Kingston, Brockville and surrounding areas. Our staff is committed to either servicing equipment or providing quality hearth and HVAC products that will make homes more comfortable...


  • Brockville, Canada Michaels of Canada, ULC. Full time

    Store - BROCKVILLE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Brockville, Canada St. Lawrence Pools Full time

    **Customer Service Representative** St. Lawrence Pools is seeking a sales associate with an eye for detail and a passion for retail. At St. Lawrence Pools we provide a fun, challenging, fast paced, ever changing environment while providing opportunities to grow and build lasting relationships with our customers. Our goal is to provide outstanding customer...


  • Brockville, Canada Collectivfide Full time

    If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right tools they...


  • Brockville, Canada W.C Burgess Insurance Brokers Full time

    New year, new you, new job? If you're looking for a career home vs. a job, check out this opportunity with us. If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in...


  • Brockville, Canada Circle K Full time

    Store 3001809: 578 Stewart Boulevard, Brockville, Ontario K6V 7H2 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer -...


  • Brockville, Ontario, Canada Oxford Mini Mart Full time

    Education: Secondary (high) school graduation certificate Experience: Experience an assetTasks: Operate cash register Process money, cheques and credit/debit card payments Scan items Receive payment for goods or services Stock shelves and clean counter area Greet customers Provide customer service Verify the age of customers when selling lottery tickets,...


  • Brockville, Canada Cowan's Dairy Full time

    Looking for a fun summer job? Cowan's Dairy is looking for 3 part-time customer-service attendants for our busy dairy! Working at Cowan's, you can expect to scoop ice cream to order, make parfaits and sundaes, make waffle cones and pizzas, learn to decorate cakes and work alongside great people! We also have lots of stocking, cleaning and prep work! In...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 191526 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada Scotiabank Full time

       Requisition ID: 201658Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 201658 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Brockville, Canada Havana Castle Cigars Full time

    Customer Service Representative (Retail Sales) Havana Castle Cigars Ottawa, ON, Canada Employment Type Part-Time Why Work Here? “Working at Havana Castle is like working from home!” Job Title: Sales Representative at Luxury Cigar Shop **Responsibilities**: - Provide excellent customer service to all customers, offering expert knowledge and...


  • Brockville, Canada Winners Full time

    **Purnima discovered RECOGNITION working at TJX.** Recognized as a “TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support and creative problem-solving you'll be a part of, deserve to be recognized every day. **What you’ll discover** Eligible Associates can look forward to: -...


  • Brockville, Canada LCBO Full time

    Location Address: 2075 Parkdale Ave, Brockville Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...


  • Brockville, Canada Manulife Financial Corporation Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Brockville, Canada Manulife Financial Corporation Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Brockville, Canada Compu-Silv Computers Full time

    **Front End Manager, Sales and Customer Support** Here at Compu-Silv Computers, we have a commitment to providing the best quality, value, and service to our customers and are seeking a like-minded individual to join our team as a Front End Manager, who will be responsible for all customer-facing aspects of the store, including sales, customer service,...