Customer Experience Manager

8 months ago


Brockville, Canada Michaels of Canada, ULC. Full time

Store - BROCKVILLE, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.



  • Brockville, Canada TD Bank Full time

    **Work Location**: Brockville, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...


  • Brockville, Canada TD Bank Full time

    **Customer Experience Associate**: - 424794BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1960 Parkedale Avenue **Employment Type** - Regular **City** - Brockville **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...


  • Brockville, Canada Newterra Full time

    **Job Title**: Customer Experience Specialist **Department**: Lifecycle Solutions **Reports To**: Customer Service Manager **FLSA Status**: Non-Exempt **Date Issued**: April 2022 **SUMMARY**: Provides potential and existing customers with exceptional service by identifying customer needs, respond to customer inquiries, and collaborate with internal...


  • Brockville, Canada Scotiabank Full time

    **Requisition ID**: 207115 **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 212414 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Brockville, Canada Compu-Silv Computers Full time

    **Front End Manager, Sales and Customer Support** Here at Compu-Silv Computers, we have a commitment to providing the best quality, value, and service to our customers and are seeking a like-minded individual to join our team as a Front End Manager, who will be responsible for all customer-facing aspects of the store, including sales, customer service,...


  • Brockville, Canada Aquatarium Full time

    **Visitor Experience** **Department**: Admissions **Reports**:Visitor Experience Coordinator Our Mission: To inspire curiosity through enriching and entertaining experiences of the 1000 Islands Region of the St. Lawrence River Nature and Scope: Duties and Responsibilities: - Provide exceptional customer service to all visitors - Seek out our visitors to...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 181434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada BMO Financial Group Full time

    1 Wall Street Brockville Ontario,K6V 7K4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time $37,000 - $42,000

    We are seeking a Customer Service Representative to join our team at McDougall Insurance and Financial in Brockville, ON. As a key member of our Commercial Lines division, you will play a vital role in providing exceptional support to our clients.Company OverviewMcDougall Insurance and Financial is the largest insurance brokerage in Eastern Ontario,...


  • Brockville, Canada Groupe Leclerc Full time

    Leclerc is a family business with 118 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,200 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites. **SUMMARY OF THE POSITION** Reporting to the Senior Customs Compliance...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time $37,000 - $42,000

    Our company, McDougall Insurance and Financial, is seeking a highly skilled Technical Service Representative to join our team in Brockville, ON.Job SummaryWe are looking for an experienced professional to provide exceptional support to our clients. The successful candidate will work closely with our Account Managers and Account Executives to deliver...


  • Brockville, Canada Collectivfide Full time

    If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right tools they...


  • Brockville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...


  • Brockville, Canada W.C Burgess Insurance Brokers Full time

    New year, new you, new job? If you're looking for a career home vs. a job, check out this opportunity with us. If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in...


  • Brockville, Canada Havana Castle Cigars Full time

    Customer Service Representative (Retail Sales) Havana Castle Cigars Ottawa, ON, Canada Employment Type Part-Time Why Work Here? “Working at Havana Castle is like working from home!” Job Title: Sales Representative at Luxury Cigar Shop **Responsibilities**: - Provide excellent customer service to all customers, offering expert knowledge and...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 191526 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time

    **About Us**We are a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. Our team is dedicated to providing exceptional service and delivering legendary results for our clients.Salary: $48,000 - $55,000 per yearJob Description:As an Insurance Customer Service Specialist, you will be responsible for providing exceptional...

  • Store Manager

    6 months ago


    Brockville, Canada Hall's Apple Market Full time

    **About Hall’s Apple Market** Rooted deeply in the rich soil of Canadian heritage and community spirit, Hall’s Apple Market has been a part of the Brockville community for more than 75 years. Our family run farm believes in the enduring values of local engagement, sustainability, integrity, orchard-to-table excellence, and unparalleled customer...


  • Brockville, Canada Kia of Brockville Full time

    Auto industry or sales experience is an asset, training and support will be provided. Dixon’s Automotive Group is a family owned and operated company consisting of KIA of Brockville, Smiths Falls KIA, Brockville Nissan, 3 CARSTAR’s and numerous car rental locations. We are looking for a hard-working individual who would be responsible for the following...