Representative, Insurance Service New

1 month ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7225
Category : Petline Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $42,400 - $78,100

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. As an employee of Petline, you'll service brands such as PetSecure, Peppermint, Desjardins, The Personal, Sonnet Insurance, OVMA, Hudson's Bay, Toronto Humane Society, Nova Scotia SPCA and PetShield. If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

**What can you expect in this role?**
- Assist customers with policy and claims-related inquiries
- Up-sell/retain pet health insurance policies with existing customers
- Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
- Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
- Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
- Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
- Promote and educate prospective customers via inbound, outbound and online programs

**What do you bring to the role?**

For quebec based applicants: you MUST be a holder of an AMF Damage Insurance License
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re well versed in navigating multiple computer programs at once
- You’re committed to achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- General Insurance License, Level 1 OR Level for applicants outside of Quebec

Salary range is $42,400 - $78,100

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

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