Customer Service Team Leader

6 months ago


Milton, Canada Riptide Full time

Our **Customer Service Leader** loves to interact with and help solve customers’ problems As part of the Customer Service Team, the Customer Service Leader (CSL) genuinely cares for each customer and is confident at troubleshooting and investigating issues when there is not enough information to resolve a question or complaint. This role includes selecting, motivating, coaching, inspiring and training the customer service team on the best ways to approach customers and attend to their needs. Our CSL helps develop and document key processes and keep them updated as he/she identifies opportunities to enhance the customer experience. Customer Service Representatives are the face of our company to most customers and, thus, play a critical role in business development and setting the tone of our relationships.

Salary Range $65000-$70000

**We expect our Customer Service Leader to be**:

- Energized and passionate about what they do - always
- Professional and friendly, including with challenging customers.
- Committed to satisfying the customer, all the while doing the right thing for the company.
- Comfortable with technology - a fast learner.
- A world-class communicator - able to effectively share information in a written and verbal manner.

**Qualifications**
- Strong core values and integrity.
- 4+ years of experience in a fast-paced business environment focused on customer service and/or marketing.
- A knack for identifying process improvement opportunities and a passion for executing on these opportunities.
- A balance of fun, friendly and professional demeanor.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing high performing teams
- Bilingualism (French, English) is highly valued.

**Additional Information**
- You will learn how _we_ build and run a business _while being part of a dynamic team_.
- Growth opportunities will be limitless.
- Eligible to participate in Industry-leading profit sharing opportunity
- Comprehensive Benefits and Wellness programs
- Optional Pension Plan and Group RRSP



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