Customer Service Representative

5 months ago

Milton, Canada ROCKWOOL Group Full time

Job Title: Customer Service Representative

We are seeking a Customer Service Representative based in our Milton office to join the Customer Service team. This is a contract position for a duration of 18 months.

This is a fully on-site role in our Milton, ON head office. Working hours for this role are 8:30am - 5pm or 9:30am to 6pm Monday through Friday.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. 

Join us and make a difference

Your future team:

You will become part of the Customer Service Team reporting to Customer Service Manager. The team currently has 10 customer service representatives

What you will be doing :

Our Customer Service Representatives work within our Supply Chain organization and are on the frontline of our business. Along with our exceptional sales team, no one knows our customers better than us. Each day brings on new challenges and opportunities, but a typical day may entail:

Processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner

Recording, processing and responding to all customer requests and concerns

Running daily and weekly reports to track accurate execution of customer orders

Liaising with several members of supply chain to see each order from submission to delivery

And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success

What you bring:

You have a rock-solid customer service background

1-3 years’ experience managing high volume of orders.

Prior SAP experience is a plus

Excel is a plus.

Post secondary degree

Computer software - MS Office products

We know you’re smart because you’re thinking about joining us at ROCKWOOL, but we’ll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list.

What we offer:

Competitive salary

Comprehensive benefits package including Health, Dental, Vision, Massage Therapy & more

Generous Paid Time Off (PTO) and Paid Holidays

Retirement Pension Matching Program

Work/Life Balance

Life and Disability Programs

Educational Assistance

Top up plans for maternity and paternity leave

Fitness Reimbursement

Employee Assistance Program (EAP)

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living. 

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions:

Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work. 

ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve. 

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. 

  • Customer Service Representative

    6 months ago

    Milton, Canada 511 Food Service Full time

    This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is...

  • Customer Service Representative

    2 months ago

    Milton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers at our food counter. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring a positive customer experience.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer...

  • Customer Service Representative

    7 months ago

    Milton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 months ago

    Milton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a highly organized and customer-centric Customer Service Representative to join our team at beBee Professionals in Milton. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process...

  • Customer Service Representative

    6 months ago

    Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...

  • Customer Service Representative

    2 months ago

    Milton, Canada Fix Network Full time

    **Ready to shift gears for a fast-paced career ?** Fasten your seatbelts,** Fix Network** is in the fast lane and we're looking for talent who likes to put their foot on the gas ! At Fix Network, we build highways of connection! If you're passionate about customers relations and thrive in a dynamic environment where you can make a real impact, you might...

  • Customer Service Representative

    4 months ago

    Milton, Canada US_Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    6 months ago

    Milton, Canada Teddy Grocery Imports Inc. Full time

    At Teddy Grocery Imports, we specialize in providing premium imported groceries to our customers, offering a diverse range of products to meet their culinary needs. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Position Overview**: As a Customer Service...

  • Customer Service Representative

    2 months ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    6 months ago

    Milton, Canada Riptide Full time

    **Company Description** Riptide is Canada’s best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards...

  • Customer Service Representative

    4 weeks ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    1 month ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    6 months ago

    Milton, Canada EMCO Corporation Full time

    Job Description Our  Customer Service Representatives (CSR)  love to interact with and help solve customers’ problems! They genuinely care for each customer and are confident at troubleshooting and investigating issues when they don’t have enough information to resolve a question or complaint. Our CSRs are skilled at generating meaningful...

  • Customer Service Representative

    4 weeks ago

    Milton, Ontario, Canada Biryani Lounge Full time

    About the Role: We are seeking a skilled Customer Service Representative to join our team at Biryani Lounge. As a key member of our front-line staff, you will be responsible for ensuring that all guests have an exceptional experience with us.

  • Customer Service Representative

    2 months ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    3 months ago

    Milton, Canada BMO Financial Group Full time

    55 Ontario Street South Milton Ontario,L9T 2M3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Milton, Canada BMO Financial Group Full time

    1075 Bronte Street South Milton Ontario,L9T 8X3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Milton, Canada BMO Financial Group Full time

    55 Ontario St S, Units B15,16 Milton Ontario,L9T 2M3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 months ago

    Milton, Canada BMO Financial Group Full time

    55 Ontario St S, Units B15,16 Milton Ontario,L9T 2M3 This position has a guaranteed 18.75 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO...

  • Customer Service Representative

    1 month ago

    Milton, Canada BMO Financial Group Full time

    1075 Bronte Street South Milton Ontario,L9T 8X3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...