Guest Service Agent

2 weeks ago


Kingston, Canada Confederation Place Hotel Full time

**Guest Services Agent**:
**Responsibilities**:
**Guest services**:

- assists with complex reservations such as: meeting/workshop groups, weddings and team bookings
- checking in and out hotel guests, activating keys, pre-authorizing credit cards, billing and cash handling, ensuring all applicable accurate records are created and maintained
- preparing a financial reconciliation at the end of the shift/day
- ensuring the confidentiality of guests personal information
- providing the day-to-day interactions with the hotel guests/visitors/clients and booking of reservations
- Arranging services required for guests, including assistance with luggage, reservations, and special needs.
- resolving guest complaints with the assistance of housekeeping and maintenance; seeks the assistance of supervisor when necessary
- maintaining the appearance of the front desk area and lobby, including neatness and cleanliness
- reporting/recording of any unusual occurrences or requests to the Manager during the day

**Providing information about**:

- hotel facilities and services,
- daily activities and meetings taking place in the hotel
- local general points of interest and attractions; directions.
- Information reporting
- maintain occupancy statistics, including an inventory of vacancies, reservations, and room assignments
- maintaining the room status report (Checkouts and In) for Housekeeping
- notifying the Housekeeper and Breakfast bar attendant daily of any special quest requirements
- notifying Maintenance of ‘work orders’ for guest or common rooms - eg. broken A/C /heater etc
- **other duties as required**

**Requirements**:

- High school diploma or relevant qualification.
- A minimum of 2 years proven experience in a similar role (considered an asset)
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
- Bi-lingual French/English (considered a strong asset)
- Must be able to exert a light amount of physical effort, standing and sitting for prolonged periods of time; occasional medium effort for short periods of time is required for moving equipment, tables, guest luggage, and breakfast bar set-up and take-down.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: From $17.08 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Work Location: One location


  • Guest Service Agent

    7 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    2 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...


  • Kingston, Canada BPE Group Full time

    **Company Overview**: **Responsibilities and Duties** Create, modify and cancel reservations as per hotel procedures Handle all guest check-ins/check-outs Handle all guest registrations and room assignments Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance) Resolve all customer complaints Maintain...

  • Guest Service Agent

    7 days ago


    Kingston, Canada Motel 6 Kingston Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...


  • Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

    As a Guest Services Representative, you are the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the...


  • Kingston, Canada BPE Group Full time

    **Company Overview**: **Responsibilities and Duties** Create, modify and cancel reservations as per hotel procedures Handle all guest check-ins/check-outs Handle all guest registrations and room assignments Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance) Resolve all customer complaints Maintain...


  • Kingston, Canada Holiday Inn Express Full time

    You are responsible for leading a front desk team that delivers unique, genuine, and memorable guest experiences by using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with brand and financial standards. You are...


  • Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **POSITION OVERVIEW**: You are responsible for leading a front office team that delivers unique, genuine, and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial...

  • Front Desk Agent

    5 days ago


    Kingston, Canada Splitsville Kingston Full time

    Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for guests? If so, then you might be the next great **Front Desk Agent** to join our dynamic team. Our **Front Desk Agents** are the face of our company and know how to make a great first impression by providing exceptional guest care from the...


  • Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    You are responsible for leading a front office team that delivers unique, genuine, and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial standards. **KEY AREAS...


  • Kingston, Canada Hampton Inn Kingston Full time

    Job description Job description Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests. **HOTEL FRONT DESK AGENT’S...

  • Assistant Innkeeper

    7 days ago


    Kingston, Canada The Rosemount Inn Full time

    **Assistant Innkeeper / Front Desk Agent** We are a boutique inn located in downtown Kingston. Our inn is a heritage property that includes 11 ensuite guestrooms, indoor common areas and gardens. We pride ourselves on consistently delivering an exceptional guest experience, by providing a warm hospitality experience in a beautiful setting. **Must be...

  • Front Desk Agent

    7 days ago


    Kingston, Canada Days Inn by Wyndham Kingston Full time

    The DAYS INN KINGSTON BY WYNDHAM KINGSTON is looking for cheerful people to join our team at the Front Desk. **Must have open availability including**: - weekday, weekends, holidays, 7am - 3pm, 3pm - 11pm, and 11pm-7am (over nights)**. Qualified applicants will enjoy working with people, and take pride in their jobs. The successful applicant will be...

  • Front Desk Agent

    5 days ago


    Kingston, Canada Days Inn by Wyndham Kingston Full time

    The DAYS INN KINGSTON BY WYNDHAM KINGSTON is looking for cheerful people to join our team at the Front Desk. **Must have open availability including**: - weekday, weekends, holidays, 7am - 3pm, 3pm - 11pm, and 11pm-7am (over nights)**. Qualified applicants will enjoy working with people, and take pride in their jobs. The successful applicant will be...


  • Kingston, Canada Hampton Inn Kingston Full time

    **Job description** **Front Desk Agent** - Greet customers immediately with a friendly and sincere welcome. - Handle reservations, check-ins, check-outs. - Must be able to accurately handle cash transactions. - Good communication skills and multi-tasking skills is essential to this position. - Knowledge of local attractions. - Work well under pressure. -...


  • Kingston, Canada Cataraqui Centre - Primaris REIT Full time

    **Role Responsibilities** - Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings - Assist in the facilitation of the property gift card program - Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners - Provide...


  • Kingston, Canada EconoLodge Kingston Full time

    Econo lodge City Centre is currently hiring a **Night Auditor. **As a Night Auditor, you will be responsible for balancing revenue and expense transactions, which occurred during the day at Econo lodge. You will ensure all guests receive the best possible service and experience by providing excellent customer service and professionalism. **Job Types**:...

  • Mortgage Agent/broker

    2 weeks ago


    Kingston, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as Airbnb, Dropbox,...


  • Kingston, Canada Maki Sushi & Noodle Full time

    Are you interested in serving customers at one of the best local sushi restaurant? Become a **Cashier **and join **MAKI SUSHI & NOODLE **team! Daily tasks include greeting guests, taking accurate orders, assisting kitchen staffs, maintain store cleanliness, and managing cash transactions. **What You Need to Succeed** - Greet all customers with your...


  • Kingston, Canada City of Kingston Part time

    Position Summary * Note: Pay Range is based on 2023 Rates of Pay *Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and...