Guest Service Manager

2 weeks ago


Kingston, Canada BPE Group Full time

**Company Overview**:
**Responsibilities and Duties**

Create, modify and cancel reservations as per hotel procedures

Handle all guest check-ins/check-outs

Handle all guest registrations and room assignments

Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance)

Resolve all customer complaints

Maintain proper operation of Front Desk

Keep track of arrivals, departures, in-house, daily activities and follow up accordingly

All other related guest service responsibilities

Ensure the reception area is clean and maintain supplies needed

Assist guests regarding hotel facilities in an informative and helpful way

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

**Qualifications**:

- Experience working in Property Management System (PMS)
- Diploma in Hospitality Management an asset
- Bilingualism an asset
- Good computer knowledge
- Excellent customer service: approachable, pleasant, courteous, empathetic, fast acting
- Able and enjoys working in a team environment as well as independently
- Able to organize, prioritize and, multitask



  • Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    You are responsible for leading a front office team that delivers unique, genuine and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial standards. **KEY AREAS...


  • Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...

  • Guest Service Agent

    6 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    4 weeks ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    3 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...


  • Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US**: At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...


  • Kingston, Canada BPE Group Full time

    **Company Overview**: **Responsibilities and Duties** Create, modify and cancel reservations as per hotel procedures Handle all guest check-ins/check-outs Handle all guest registrations and room assignments Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance) Resolve all customer complaints Maintain...

  • Guest Service Agent

    4 days ago


    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...


  • Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...


  • Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: Part Time GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR Comfort Inn Hwy 401 Kingston REPORTS TO Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of...

  • Guest Attendant

    4 weeks ago


    Kingston, Canada Chartwell Retirement Residences Full time

    Chartwell Conservatory Pond Retirement Residence 1499 Stoneridge Drive, Kingston, Ontario K7M 9H9 - Full-Time - Ref: 11097-11-137601 - March 23, 2023 **At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to...

  • Service Manager

    3 days ago


    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...


  • Kingston, Canada Browns Auto Service Centre Full time

    Education: No degree, certificate or diploma - Experience: 5 years or more **Work setting**: - Automotive service station **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold -...


  • Kingston, Canada Hampton Inn Kingston Full time

    **ob description** **Job description** **Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of ONQ pms system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as...


  • Kingston, Canada Holiday Inn Kingston-Waterfront Full time

    THE OPPORTUNITY: Assistant Front Office Manager Reports to: Front Office Manager THE COMPANY: With over 90 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making...

  • Service Advisor

    2 days ago


    Kingston, Canada Kingston Mazda Full time

    Are you an enthusiastic, driven self-starter? Looking for a career where you can make a real difference to an organization? Then you may be a great new addition to our growing service team. We offer continuous on-the-job training, great benefits, and competitive reward and bonus options for high performers. Top-notch communication and customer service skills...


  • Kingston, Canada Queen's University Full time

    A Brief OverviewThe Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary...


  • Kingston, Canada Queen's University Full time

    A Brief OverviewThe Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary...


  • Kingston, Canada Queen's University Full time

    A Brief OverviewThe Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary...

  • Store Manager

    4 weeks ago


    Kingston, Canada Inspired Cannabis Co Full time

    **Position Summary**: The Store Manager will be responsible for all aspects of the day-to-day operations of the Cannabis Retail Store to include, but not limited to, overseeing the needs of all guests/customers, and hiring and developing the store retail team. This position will be responsible for ensuring that the store is operating in a manner that is...