Guest Service Manager
2 weeks ago
**Company Overview**:
**Responsibilities and Duties**
Create, modify and cancel reservations as per hotel procedures
Handle all guest check-ins/check-outs
Handle all guest registrations and room assignments
Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance)
Resolve all customer complaints
Maintain proper operation of Front Desk
Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
All other related guest service responsibilities
Ensure the reception area is clean and maintain supplies needed
Assist guests regarding hotel facilities in an informative and helpful way
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
**Qualifications**:
- Experience working in Property Management System (PMS)
- Diploma in Hospitality Management an asset
- Bilingualism an asset
- Good computer knowledge
- Excellent customer service: approachable, pleasant, courteous, empathetic, fast acting
- Able and enjoys working in a team environment as well as independently
- Able to organize, prioritize and, multitask
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