Guest Service Agent

2 weeks ago


Kingston, Canada Quality Inn and Suites Kingston Full time

Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative.

Our work environment includes:

- Safe work environment
- Relaxed atmosphere
- Guest Services Agent - Front Desk Agent_
Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform.
- Contributes to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service, resolve guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implement resolutions by using discretion and judgment.
- Complete the registration process with accuracy by inputting and retrieving information from the computer system and confirming pertinent information. Make appropriate selection of rooms based on guest needs, codes electronic keys and ensures appropriate payment details are held on the guest account. Directs the guest to the room and offers any other available services. Ensure guest knows location of room.
- Promote and administer Choice Rewards Program.
- Ensure rooms and services are correctly accounted for within the guest statement and assist guests with check out payments and charges. Accept and record vouchers, and all other forms of payment.
- Greet guests immediately with a friendly and sincere welcome using a positive and clear speaking voice, listen and understand guest requests, responds with appropriate action and provides accurate information on hotel services.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Use up-selling techniques to promote hotel services and facilities
- Comply with hotel security, fire regulations and all health and safety legislation
- Demonstrate a high level of customer service at all times
- Achieves positive outcomes from guest queries in a timely and efficient manner
- Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and managers.
- Support team members in handling guest requests and inquiries to ensure a positive outcome.
- Collaborate with sales department by providing corporate leads, customer feedback and report on success and outcome of activities and projects.
- Able to instruct, direct and take control in emergency situations.
- Provide daily communication to the management, department heads and supervisors.
- Review weekly brand standards for any updates or changes of standards.
- Maintain responsibility and accountability for the hotel property and the safety of guests, team members, and have authority for the hotel operations while on duty.
- Ensuring the safety and well-being of our guests and colleagues by maintain knowledge of crisis and emergency procedures, as well as Fire Panel/Evacuation procedures.
- Maintain hotel policies and procedures and confidentiality as guide lined as well as code of conduct.
- Maintain health and safety standards.
- Notify management of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety and security oh the hotel concerns.

**Job Types**: Part-time, Permanent

**Salary**: $16.55-$19.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Company events

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


  • Guest Service Agent

    5 days ago


    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...


  • Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...

  • Guest Service Agent

    6 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    4 weeks ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    4 days ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...


  • Kingston, Canada BPE Group Full time

    **Company Overview**: **Responsibilities and Duties** Create, modify and cancel reservations as per hotel procedures Handle all guest check-ins/check-outs Handle all guest registrations and room assignments Work closely and maintain proper communication with all hotel departments (housekeeping and maintenance) Resolve all customer complaints Maintain...


  • Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: Part Time GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR Comfort Inn Hwy 401 Kingston REPORTS TO Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of...

  • Front Desk Agent

    1 week ago


    Kingston, Canada Hampton Inn Kingston Full time

    Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests. **HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES**: -...


  • Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US**: At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...


  • Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    You are responsible for leading a front office team that delivers unique, genuine and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial standards. **KEY AREAS...


  • Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...

  • Assistant Innkeeper

    4 weeks ago


    Kingston, Canada The Rosemount Inn Full time

    **Assistant Innkeeper / Front Desk Agent** We are a boutique inn located in downtown Kingston. Our inn is a heritage property that includes 11 ensuite guestrooms, indoor common areas and gardens. We pride ourselves on consistently delivering an exceptional guest experience, by providing a warm hospitality experience in a beautiful setting. **Must be...

  • Guest Attendant

    4 weeks ago


    Kingston, Canada Chartwell Retirement Residences Full time

    Chartwell Conservatory Pond Retirement Residence 1499 Stoneridge Drive, Kingston, Ontario K7M 9H9 - Full-Time - Ref: 11097-11-137601 - March 23, 2023 **At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to...

  • Front Desk Agent

    4 weeks ago


    Kingston, Canada EconoLodge Kingston Full time

    Greet guests with a friendly and courteous welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant and outlet hours including local attractions. - Check guests in and out efficiently - Register guests into the computer, verifying reservation,...


  • Kingston, Canada Afrotropical Market Garden Plus Full time

    Afrotropical Market Garden Plus is a dynamic and customer-centric market garden specializing in fresh produce and community wellness. We're seeking enthusiastic individuals to join our team as Entry-Level Inbound Customer Service Agents. We are looking for dedicated individuals to handle incoming customer inquiries and provide excellent service. As an...

  • Hotel Night Auditor

    6 days ago


    Kingston, Canada Hampton Inn Kingston Full time

    Hampton Inn Kingston is looking for a service oriented individual to join the existing team of professionals to work the overnight shift. This position is part-time but may lead to full time hours based on the availability and flexibility of the applicant. If you have what it takes to go above and beyond to service the guests, WE WANT YOU. **HOTEL FRONT...

  • Front Desk Agent

    4 weeks ago


    Kingston, Canada Aurora Inn Full time

    **Aurora Inn Front Desk Attendant** Are you dedicated, switched on, friendly, enthusiastic and organised? Are you passionate about customer service? Are you a natural at communicating with just about anyone? Do you go the extra mile to deliver unexpected levels of service? Then, you could be who we are looking for to join our wonderful team! We are...


  • Kingston, ON, Canada Queen's University Full time

    A Brief Overview The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary...

  • Housekeeper/cleaner

    6 days ago


    Kingston, Canada The Secret Garden Inn Full time

    As Housekeeper at The Secret Garden Inn, the role is help to keep all aspects of housekeeping running smoothly - and ensuring high standards are met to deliver memorable and unique guest experiences. Delivering exceptional guest experiences Our team make sure the quality of housekeeping services are superb - we have high standards. It is down to our...

  • Real Estate Agents

    4 days ago


    Kingston, Canada Century 21 Heritage Group Ltd Full time

    We are the #3 Century 21 company by units and the #6 by production (2023) in Canada with over 800 agents, 7 offices and growing! In business for over 35 years, we have a proven track record of successful agents. With this model, we are still a family-run business and work with agents as if they are our family. With a modern Century 21 globally recognized...