Client Service Centre Support Assistant, 100%

1 month ago


Ottawa, Canada Ottawa-Carleton District School Board Full time

The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.

We are seeking a creative, dynamic, committed professional to join our team:
Client Service Centre Support Assistant

**Location**: 133 Greenbank Road, In-Person

**Nature of Position**: Regular, 100%, 12 month work year

**Hours of Work**: Monday to Friday, 35 hours per week

**Salary range**: ESP Level 5: $40,552 to $51,804 per annum

**Qualifications**:
Completion of a community college diploma in Computer Science, Technology or Business with a minimum of 1 year of related experience. An equivalent combination of education and experience may also be considered

Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.

Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs and desktop workstations.

Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.

Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with mínimal supervision.

Application Process

Applications will be

considered in accordance with the ESP Collective Agreement, in the following

**order**:
1. Applications

from Regular full-time and part-time employees within ESP bargaining unit are

given first consideration. (Internal Posting)

2. Applications

from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)

3. Applications

been exhausted.

If you are not

Personal information is

collected pursuant to the Education Act and will be used to determine the

eligibility for employment with the OCDSB. Questions about this collection

should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,

Ontario K2H 6L3.

OCDSB employees serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.

EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER


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