Family Services Director

4 months ago

London, Canada Arbor Memorial Inc Full time

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About this role**:
**As a Family Services Director at Forest Lawn Memorial Gardens in London, Ontario**, you will develop customer relationships to pre-arrange funerals and related cemetery products and services. You can take pride in knowing your work directly supports families as they arrange for the significant milestones ahead. Helping others move forward with confidence is rewarding work that you can feel good about. You’ll be using your skills and expertise to make a positive impact for people in your community.

If you want to grow your career while making a difference in the lives of others, keep reading.

**Job Type**: Full Time, Permanent

**Key Qualifications and Demonstrated Abilities**:

- Valid Driver's License and vehicle.
- Passion for customer care demonstrated in previous professional experiences.
- High comfort level presenting, hosting live events, and conducting community outreach and other proactive communication to target audiences.
- Experience in business development, sales or customer success is an asset.
- Willing to demonstrate active community involvement and establish a positive profile of the Funeral Home & Cemetery within the community.
- Self-motivated with the ability to work effectively independently or as part of a team.
- Excellent attention to detail and consistently high level of accuracy.
- Possess exceptional interpersonal and communication skills; verbal, written and presentation.
- Required to complete the Pre-Planning Sales Person course online through the FCSCS and also pass the Jurisprudence Exam.
- Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging and excellence.

**Responsibilities**:

- Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
- Communicating the Company's Pre-Need Funeral planning program.
- Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
- Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
- Establishing and organizing programs and seminars at the funeral home and other venues, with guest speakers and arrange co-sponsors of the seminars and programs.
- Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
- Participating in funeral home and cemetery staff and management meetings, communicating regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
- Other duties or special projects as required.

**Please submit your resume and cover letter no later than September 30, 2024.**

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department._ Any information received relating to accommodation will be addressed confidentially._

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