
Order Desk Agent
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Business sector
**Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
**Supervision**:
- 1 to 2 people
**Computer and technology knowledge**:
- Internet
- MS Excel
- MS Outlook
- MS Word
- MS Office
- Electronic mail
**Type of experience**:
- Call centre
**Area of specialization**:
- Communications
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Punctuality
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Initiative
- Quick learner
**Support for newcomers and refugees**:
- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:
- Offers on-the-job training tailored to youth
**Support for Indigenous people**:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
**Supports for visible minorities**:
- Offers mentorship programs that pair members of visible minorities with experienced employees
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