IT Service Desk Av Technician, Information

3 days ago

Greater Sudbury, Canada Laurentian University Full time

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**Home** > Career Opportunity

**IT Service Desk AV Technician, Information Technology**:
**Required Position**:
Full-Time Appointment

**Responsibilities**:

- Provide service and support in response to service desk calls that require immediate resolution in all instructional spaces;
- Resolve A/V Service calls that are received in the call ticketing system or logs and resolve requests using the current ITSM solution;
- Interpret user needs and demonstrate to faculty, staff, and students the correct procedures for operating the teaching and learning equipment;
- Learn from A/V service manuals, documents, and technical information notes;
- Demonstrate comprehensive knowledge of all analog and digital technology and how it is applied to the position. e.g., Display Port, Hi-Definition Multi-Media Interface (HDMI all versions), High Definition Content Protection (HDCP) DVI, DVI-D, MAC Thunderbolt digital signal protocols;
- Participate in continuous innovative planning for all AV-related process improvements for the short and long term;
- Provide end-user training on various current IT offerings;
- Work closely with the Service desk staff;
- Collaborate with other IT team members;
- Maintain the inventory of teaching and learning equipment using current processes;
- Report any issues through the proper channels so that they can be assessed and corrected;

**Qualifications**:

- Grade 12 or equivalent plus a minimum of an Audio/Visual Technology certification from a recognized institution or a combination of applicable training and experience;
- Knowledge of A/V control systems and wiring standards (Extron certification preferred);
- Demonstrated ability to troubleshoot equipment malfunctions and explain technical details in layman’s terms, so it is easy for clients to understand;
- Superior skills in time and project management, initiative, and attention to detail;
- Able to cope with high-pressure situations and changes in priorities;
- Well-developed problem-solving skills in order to identify problems, determine possible solutions and select the appropriate action;
- Excellent interpersonal skills and proven ability to work well with others;
- Ability to work fluently, oral and written, in both official languages (French/English).

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

Applications will only be accepted through **our online form**.

**Position No.**

L4049E-06
- **Salary**

$35.68 - $40.91 per hour
- **Competition ends**

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**Land Acknowledgment - Aki Gaabijidebendaagwak**
We would like to acknowledge the Robinson-Huron Treaty of 1850. We also further recognize that Laurentian University is located on the traditional lands of the Atikameksheng Anishnawbek a

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