Assistant Reservations
1 week ago
Following a promotion, the Hotel Grand Pacific is seeking a new Assistant Reservations & Revenue Manager. An independent luxury hotel located in Victoria’s beautiful inner harbour, we are a proud member of the Preferred Hotels and Resorts collection. This is an excellent opportunity for someone currently in a supervisory front desk or reservations role who is looking for a step up in responsibilities.
**Key Responsibilities**:
- Help manage a well-planned and organized Reservations & Switchboard department
- Create strategies to maximize hotel revenues
- Effectively train and support Agents to maximize occupancy and average daily rate
- Work cooperatively with Sales, Guest Services & Catering to coordinate accurate tour and group information
- Assist with staff scheduling and payroll
- Support the Reservations & Revenue Manager with other administrative and operational tasks as required.
**Qualifications & Abilities**:
- At least 3 years of experience with hotel reservations
- At least 1 year of experience with revenue management
- Previous experience with group bookings and contracts required
- Experience with extranet/inventory management and rate loading preferred
- Experience with Opera PMS preferred
- Previous experience in a union environment an asset
- Effective problem solver (both guest and employee concerns)
- Detail oriented with proven multi-tasking abilities in a fast-paced environment
- A confident leader with demonstrated experience coaching others
- Typing speed of over 50 wpm
- Open availability to work at varied shift times
**Why Choose Us?**
- Complimentary onsite parking
- Discounted gym membership
- Excellent employee meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program.)
- RRSP matching program
- Food discounts in both our Café and Pacific Restaurant
- Friends and family hotel rate
- Employee discount available at other Preferred Hotels
- Industry discounts with other Victoria businesses
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team.
**Job Types**: Permanent, Full-time
**Salary**: $52,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- VICTORIA, BC: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Hotel Reservations: 3 years (preferred)
- Supervising: 1 year (preferred)
- Opera: 1 year (preferred)
Work Location: One location
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