Inside Sales/customer Service

2 weeks ago


Nisku, Canada Twisted Edge Sign Studio Inc. Full time

Serve as the primary point of contact for customers, process and manage customer orders, handle order inquiries, and ensure timely delivery of products or services. Strong communication and organizational skills are essential for this role.

**Responsibilities**:

- Communicate with customers to ensure accuracy of orders and provide excellent customer service
- Update and maintain customer records and order databases
- Collaborate with other departments to resolve any order or delivery issues
- Track and monitor order status, and provide timely updates to customers
- Handle customer complaints and resolve any issues in a professional manner
- Develop and maintain strong working relationships with customers and vendors
- Provide support to the sales team and assist with order processing as needed
- Maintain a clean and safe work area.
- Help out in other departments if needed.

**Requirements**:

- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Experience using order management software or similar systems
- Strong attention to detail and accuracy in data entry
- Ability to work independently and as part of a team
- Previous experience in a similar role is preferred
- Ability to handle and resolve customer complaints and issues in a professional manner

**Job Types**: Full-time, Permanent

Pay: From $17.00 per hour

Expected hours: No less than 37 per week

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person



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