Hotel Housekeeping Supervisor
1 month ago
**Position Summary**
Under the direction of the Hotel Housekeeping Manager, this position is responsible to assist and maintain overall cleanliness of the hotel. Supervise and inspect the work of assigned room and/or public area attendant to ensure product quality standards are met.
**Key Responsibilities**
- Supervise Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations
- Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met
- Ensures all Team Members have proper supplies, equipment and uniforms
- Assist with scheduling procedures as per business requirements and the collective bargaining agreement
- Ensures accurate and timely payroll reporting
- Supervises daily housekeeping shift operations and ensure compliance with all housekeeping policies standards
- Execute issuing of disciplinary action and evaluations to Team Members when necessary
- Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
- Ongoing communication with Team Members with regards to occupancy levels and special events
- Monitors inventory levels for supplies
- Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services
- Liaises and communicates effectively with all appropriate operational departments
- Ensures Team Members’ annual training is completed successfully
- Performs other duties as assigned or directed
**Education and Qualification Requirements**
- Post-Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 2 years’ experience supervising in housekeeping and/or guest services, preferably in the hotel sector
- Ability to lead and mentor a team within a unionized environment
- Strong attention to detail
- WHMIS and additional certification as needed
- Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset; and
- Working knowledge of floor machines (and any other relevant equipment), and Biohazard Clean up experience is an asset
**Work Environment Considerations**:Regular hotel environment, standing or walking for long periods of time, non-traditional work hours.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Cleaning: 1 year (preferred)
Work Location: One location
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