Housekeeping Supervisor

Found in: Talent CA C2 - 1 week ago

Toronto, Canada Skye Hotel Full time

HouseKeeping Supervisor

Indulge in a sanctuary where every aspect caters to your comfort.

 At Skye Hotel, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences.

 Be a part of opening one of the most unique Hotel and Residence properties in Toronto.

We are currently seeking a Housekeeping Supervisor to join our Hotel and Residence opening Team.

If you are ready to take the next step in your hospitality career and be a leader by example, train and guide a small team with a focus on providing unique and meaningful experiences for all our Guests.

HK Supervisor

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness.

Hotel Opening experience an asset

  • Responsible for the successful performance of the day to day operation of the Housekeeping sections/department

  • Consistently offer welcoming, friendly and warm service to external and internal guests.

  • Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.

  • Foster positive cross departmental relationships to create a seamless experience

  • Follow detailed cleaning standards as set through our SOP’s

  • Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard

  • Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety

  • Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

  • Ensuring machines and equipment are in working order

  • Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere

  • Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.

  • Ongoing professional development, growth, and job satisfaction of all colleagues.

  • Assist with colleague planning, selection, training and development strategies are in place and executed

  • Key involvement in the Hotel’s preventative maintenance programs.

  • Assist in reaching monthly financial obligations for labour and expenses

  • Understanding and knowledge and understanding of Employee handbook and lead teams accordingly

  • Conducting annual performance reviews of housekeeping colleagues

  • Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits

  • Effectively set up and prepare Housekeeping daily assignments and project plans

  • Performs other related duties and follow hotel standards as assigned/applicable.

Qualifications
Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.

  • Hotel Opening Experience an asset

  • Previous Housekeeping leadership experience.

  • Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook.

  • Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.

  • May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.

Will be required to work weekends and some evenings. Hours need to be flexible to accommodate operational needs.

 We are committed to fostering a positive, supportive, and creative environment at Skye Hotel that promotes equity, inclusiveness, and diversity. We welcome job applications from candidates of all backgrounds and people with disabilities. Please advise us of any accommodation needed to ensure you can access and complete the submissions process

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