Housekeeping Supervisor

2 weeks ago

Toronto, Canada Mastercraft Starwood Full time

**Luxury Hotel Housekeeping Supervisor**

The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

**As a Housekeeping Supervisor, your duties include**:

- Room checking in the Hotel and Residences.
- Assist in special projects as required by the Housekeeping Department (e.g. linen inventory)
- Monitor staff productivity in the Housekeeping Department.
- Utilize the existing par levels for all items ordered and ensure that the Department is informed if supplies are running low.
- Ensure that all service standards are adhered to, as established by company policy, CAA and Preferred Standards.
- Anticipate and follow up on our guests’ needs in advance, based on availability or information and proactively resolve their concerns.
- Perform the daily opening and closing of the Housekeeping Department as per training.
- Collect daily reports and prepare Turndown reports.
- Ensure that the Housekeeping office is kept tidy and organized before, during and on the completion of your shift.
- Ability to communicate all requests in a timely manner.
- To ensure that guest room inspections are maintained at a minimum of thirty (30) per day with an average inspection score of 97%.
- To inspect on a daily basis, all guest rooms and Residences according to the checklists ensuring quality standard and appearance to the image of the SoHo.
- Ability to efficiently resolve and co-ordinate any service complaints that are brought to your attention
- Maintain and participate in training programs for staff, to meet SoHo standards.
- Maintain high morale, minimize turnover, and concentrate on staff development on an ongoing basis
- Keep a positive attitude at all times and promote your department.
- Endeavour continuously to motivate staff through feedback and constructive suggestions.
- Maintain an effective flow of communication to and from Housekeeping to all departments and ensure all supervisors, Room Attendants, Turndown Attendants and Housemen are kept informed of items that concern them.
- Ensure cleaning supplies are correctly labeled and used as per WHMIS standards.
- Constant awareness of Health & Safety Standards.
- Maintain clean and tidy pantries.
- Ensure that all equipment is in good working order.
- Supervise all Housekeeping department job groups.
- Co-ordinate maintenance requests and ensure their follow-up.
- Other duties and responsibilities as assigned by management.

**The qualifications for this position are**:

- 2-3 years’ Housekeeping supervisory experience in a 4 star hotel property.
- Flexible to work weekdays, weekends and statutory holidays.
- Must be available to work shifts between the hours of 7:30am and 9:30pm.
- Exposure to the Rooms Division area within a hotel environment.
- Excellent organizational skills.
- The ability to balance multiple priorities.
- Must have clear and concise written and verbal communication skills with housekeeping team, management and other departments.
- Must be able to demonstrate team-building experiences, build morale and spirit within the department.

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