Team Lead, Mobile

2 months ago

Calgary, Canada Alexandra Comm Hlth Ctr Full time

**Job Overview**: Reporting to the Clinic Manager, the Mobile Team Lead provides guidance to manage and coordinate the activities of the mobile team to ensure high-quality patient care. The Mobile Team Lead will embody the values of The Alex and lead by example to reinforce a “client first” team culture that provides seamless and integrated trauma informed care for clients. This is a permanent, full-time position.

**Key Responsibilities**:

- Lead and coordinate the team to achieve the best possible patient outcomes.
- Implement and adhere to healthcare policies, procedures, and standards.
- Work with medical professionals and other staff to ensure comprehensive patient care.
- Participate in the hiring, training, and evaluation of team members.
- Provide direct supervision, leadership, mentorship and coaching to assigned staff to nurture a positive working environment.
- Oversee the service and maintenance of the mobile health fleet.
- Facilitate regular team meetings to address patient care issues and team performance.
- Handle patient complaints and concerns, working towards resolution.
- Ensure the clinical team complies with all legal and regulatory requirements.
- Coordinate with healthcare administrators to maintain a budget and manage resources effectively.
- Encourage professional development and continuing education among team members.
- Working with clinic and medical leadership, optimize workflows to enhance patient flow and quality of client experience.
- Manage daily staffing and scheduling.
- Act as a CHR Electronic Medical Record Superuser.
- Support and advise on management of challenging client situations and escalate to clinic manager when appropriate
- Ensure staff awareness of active RANs
- Work collaboratively with other clinic leads and managers to ensure seamless flow for clients within the clinic and across programs.
- Act as a liaison between The Alex and external partners.
- Attend and fully engage in meetings and committees as required.
- Coordinate ordering of supplies for the clinic.
- Be the first point of contact for equipment and supply vendors.
- Assist in data collection or entry required.
- Work collaboratively with the Fund Development team to provide updates and reports as required.
- Perform other duties as assigned.

**Qualifications and Experience**:

- A bachelor’s degree or diploma in healthcare administration, nursing, or a related field.
- Relevant experience in healthcare, social service, or non-profit sector is an asset, including direct experience in any area of healthcare programming or community development.
- Leadership and management experience is an asset.
- Excellent communication and interpersonal skills.
- High level of integrity and dependability, with a results-oriented approach.
- Knowledge of healthcare laws and regulations is an asset.
- Competency with health care administration software and standard Microsoft Office Suite is preferred.
- Familiarity and an interest in data collection, the theory of change, the concept of evidence-based practice, and program evaluation is preferred.
- Minimum of 25 years of age required to drive an Alex Fleet vehicle.
- Class 5 driver’s license, personal vehicle for business use, and a clean 3-year drivers abstract are required.
- First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.

**Work Environment and Hours**:

- Primarily working out of The Alex Mobile Headquarters (MHQ) (Bay 7, 4539-6 St. NE), with some outreach and meetings at The Alex Community Health Centre (2840-2 Ave SE).
- Standard Hours: 0830 to 1630, Monday to Friday; some flexibility in scheduling may be available.
- 1.0 FTE (37.5 hrs/wk)
- Requires extended periods of sitting, with some standing and walking.
- Occasionally involves physical action requiring the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to 30 lbs) throughout the shift.
- Occasional time outside in all weather conditions.

**Driving on behalf of The Alex**:
**Benefits**:
Some of the great benefits The Alex has to offer include:

- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP and/or Student Loan Repayment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development

**About The Alex**: The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is

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