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Team Town Sports

1 month ago

Calgary, Canada Team Town Sports Full time

**Team Town Sports at Heritage Gate is Hiring**

**Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink.**

**Whether you're a seasoned athlete or a novice trying to get started in a new sport, Team Town has something for everyone. From beginner-level equipment to professional-grade gear, we have it all. Our customers will be able to take advantage of expert advice from the knowledgeable, authentic, and friendly staff who are always on hand to help find the right products to suit their needs.**

**YOU are a coach, athlete, and player. You have in depth knowledge of the products we carry because you play in the arenas, courts, and fields of these sports. You believe in the spirit of team, adapting to the ever-changing retail environment, being part of constant innovation and working alongside the best coaches, captains, teammates, and vendors in the business.**

**Job Title: Full Time - Shipping & Receiving Lead**
**Reports to: Operations Manager**:
The Full-Time Shipper/Receiver plays a crucial role in the smooth operation of the store by managing the handling, care, storage, and distribution of goods. Reporting to the Operations Manager, this position ensures merchandise is processed accurately and efficiently, supporting the timely flow of products from the receiving area to the sales floor. The role is responsible for
maintaining high standards of inventory integrity, customer service, and backroom organization while upholding safety and operational excellence. You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

**Your Responsibilities**:
**Customer Service**:

- Create an environment where the customer is at the centre of what we do.
- Provides excellent customer service in all aspects of service including each step of the shipping process and warehouse responsibilities.

**Operations**:

- Handles all incoming and outgoing shipments direct from vendors, third party distributor and inter-store merchandise transfers.
- Ensure that all incoming shipments are processed within 24 hours of receipt.
- Process all required paperwork and maintain adequate records for reporting and tracking.
- Ensure proper receiving standards are followed as per Standard Operating Procedures.
- Maintain a clean and organized backroom according to policies, procedures and safety regulations.
- Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
- Ensure full compliance with standard operating procedures and safety regulations for all shipping and receiving tasks.
- Collaborate with Department Sales Managers (DSMs) to ensure merchandise replenishment is timely and efficient.
- Support the business needs, including customer service, e-commerce fulfillment, and assisting on the sales floor as required.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.

**Leadership & Accountability**:

- Lead by example terms of energy, effort, and attitude, ensuring you are 'Game Ready' each day.
- Actively participate in daily huddles, providing insights and feedback to enhance team performance.
- Adhere to all Occupational Health and Safety Act (OHSA), specifically employee responsibilities and reporting requirements.
- Mentor and coach team members on best practices in receiving and backroom organization.

**What You Offer**:

- Excellent organizational and record keeping skills.
- Self-starter with the ability to work independently, produce results under pressure and meet deadlines.
- Strong written, oral communication, and interpersonal skills.
- High sense of urgency in addressing business and team needs.
- A high school education and computer literacy skills is preferred.
- 1 - 3 years of experience in retail, warehouse, or shipping and receiving environments.
- Ability to lift, bend, and carry objects up to 50 lbs continuously.
- Must be able to use necessary equipment (e.g. Pump truck).
- Must wear safety shoes
- A passion for sports and a commitment to delivering exceptional customer experiences.

**What We Provide**:

- Flexible schedules so you can participate in your team sport passion.
- Joining a like-minded community of athletes
- A competitive remuneration package with flexible scheduling to support your passion for team sports.
- We will support your coach aspirations by supporting you in coach fees and workshops to keep you current.
- Exclusive access to discounts at the Sporting Life Group (Sporting Life C Golf Town).
- Personal Use Discounts direct from vend