Renewals & Growth Manager

4 months ago

Calgary, Canada Benevity Full time

**Meet Benevity**:
Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

Benevity is actively searching for a Renewals and Growth Manager to join our passionate and growing _Client Success Team_. _Client Success_ is a strategic pillar in the client experience, ensuring that clients are able to maximize the value and impact of their corporate purpose and goodness programs through their use of Benevity's solutions. We strive to have all of our clients be RFOB's (Raving Fans of Benevity), and this is a key metric of success in our business.

This role is based in North America and will report directly to the Director, Renewals and Growth. In partnership with the Sales and Client Success Management teams, you will maximize up-for-renewal dollars, identify risk and identify expansion opportunities within a portfolio covering all products sold globally. The position is responsible for end to end execution of the renewal lifecycle along with accelerating client growth and value realized. The Manager supports the Director to build, manage and advance the strategic retention model and commercial health of existing customers.

The Manager will collaborate across the organization, forming strong partnerships with internal stakeholders, including client success, support, sales, marketing, product, operations and finance. You must be comfortable working with Mid-Market and Enterprise partners, possess the ability to establish credibility with C-level executives, and be self-motivated.

You have a passion for people and are at your best when you are growing, developing, and building.

You are consultative, with savvy business acumen.

You are quick-witted and hungry to learn and perform

You enjoy leveraging data to drive renewal and expansion revenue

You understand the power of authentic relationships

You are a creative negotiator, basing strategy on sound data and mutually beneficial outcomes

You are experienced working with senior executives at both growing startups and large enterprises

You thrive in an ambiguous environment, you roll up your sleeves and make it happen, and strive to be a part of a diverse, equitable and inclusive team and company where people feel a deep sense of belonging.

**What you will do**
- Ownership and accountability - and quota for - renewals, expansion (upsell), additional user licenses and products, services, recurring success and support programs, etc.
- Maintain a high retention rate and ensure on-time renewals
- Consistently meet and exceed core metrics such as forecast accuracy, GRR, NRR, upsell, churn, and contraction
- Think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up selling
- Proactively identify customer risk and opportunities; develop comprehensive strategies to combat and/or limit risk
- Track and manage renewal and upsell forecast weekly
- Leverage client data and behavior to assess the health of each renewal
- Manage, foster and grow relationships at the executive level with high visibility, key clients
- Collaborate across functions
- such as sales, RevOps, and CSM- to deliver seamless experiences for clients and drive business outcomes
- Maintain and improve a successful and positive work environment anchored in our guiding values and Diversity, Equity & Inclusion

**What you bring**
- Minimum 5 years account sales experience in SaaS
- Demonstrated track record of account management and renewals success, preferably working with clients ranging from a diverse client set from SMB through Fortune 500 companies
- Demonstrated success in managing large account relationships and developing new account opportunities
- Experience owning global SaaS pipeline forecasting in Client Success or Sales - grasp of the complexity of forecasting in a renewals/retention recurring revenue business
- Proven executive presence and resolve as well as strong communication skills, ability to articulate and sell a vision internally and externally
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with clients at an executive level
- Experience navigating a wide range of contracts and legal discussions
- Experience driving cross functional collaboration with between Sales, RevOps, and Client Success
- Strong process management, financial acumen, and contractual negotiation skills
- You have a high-energy, team-first attitude and you are motivated to work in an ever-changing environment and evolving role.

**Discover your purpose at work**:
If you're a passionate problem solver and want t

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