Seasonal Guest Experience Representative

5 months ago

Mississauga, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are currently looking for highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period. At Oxford, we have a commitment to customer service excellence, and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Square One Shopping Centre and must ensure professionalism, pride, and passion each and every day.

Square One Shopping Centre is open Monday-Saturday from 10AM-9PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours.

**As a member of this team, you will be responsible for**:
Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.
Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
Developing and maintaining strong relationships with retailers.
Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
Deliver all services offered at the Guest Experience locations - including selling the Square One Gift Card PLUS
Other responsibilities may be assigned based on business needs.

**To succeed in this role, you have**:
A high school education - post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)
Previous customer service experience required.
A positive and friendly attitude, approachable, proactive and solution focused.
A strong desire to create exceptional customer experiences.
The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
Able to work independently and in a team environment.
Strong written and oral communication skills; bilingual preferred.
Conflict resolution/management skills.
Organization and time management skills.
The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed.
Computer skills - including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
The ability to work a flexible schedule of days, evenings, weekends, and holidays.

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride,

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