Operation Specialist

1 week ago


Montréal, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

You will fulfill requests via CART, related to supporting Group Advantage. You will analyze incoming requests from our service partners, sales team on behalf of the plan sponsors, or direct inquiries from plan sponsors. You will also perform investigations, adjustments, correct out of order items requiring sponsor contact, and payroll setup. You fulfill and servicing complex client transactions, using extensive knowledge of related RBC Group Advantage Savings Products, such as Group RRSP, Group IA (Investment Account) and DPSP (Deferred Profit Sharing Plan).

**What will you do?**
- Perform complex investigations for registered and non-registered Group Savings Products received via CART.
- Fulfill clients' needs at first point of contact with incoming work received from sales and service partners through various channels (primarily CART)
- Be able to coach our Service Partners when policies and guidelines such as compliance and AML, are not fully understood.
- Support the processing team as required by performing end-to-end processing tasks related to Group Advantage products and services.

**What do you need to succeed?**

**Must-have**
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Experience working in an investigative capacity and dealing with ambiguity.
- Ability to interact with partners and business clients on the phone.
- Understanding of investment and registered products.
- Flexible to work shifts within the business hours of 8 am to 6:00 pm, Monday to Friday

**Nice-to-have**
- Knowledge of CART
- Client interaction experience
- Ability to quickly adapt to change

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive and high-performing teams
- Opportunities to building close relationships with clients

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-12-04

**Application Deadline**:
2024-12-18

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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