Operations Specialist, Omnichannel

7 months ago

Montréal, Canada BRP Full time

As an omnichannel operations specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related activities).

Your expertise will be required to lead and orchestrate the resolution of incidents that are beyond the scope of our first lines of support. You will also be mobilized to influence current policies, procedures and guidelines, or even support the design of new ones that are more applicable to our D2C retail mission.

You are a strategic/analytical thinker who can link assignments to the bigger picture. You will participate in providing data driven insights to improve our operational and retail performance, identify new opportunities to innovate and inform our strategic plans.

**YOU’LL HAVE THE OPPORTUNITY TO**:

- Ensure the overall quality of BRP’s direct-to-consumer experience by:
Monitoring the overall health and performance of BRP’s direct-to-consumer online order management cycle (from order creation to fulfillment and after sales and back office related activities).
Ongoing optimization of incident resolution workflows and methodologies.
Monitoring order status, inquiry resolution and support for any necessary escalation.
Troubleshooting and resolving incidents affecting the customer experience in BRP’s online stores as well as ensuring that back-end system processes are functioning properly.
Ensuring customer sales, support and shipping/delivery related metrics are achieved with regards to sales, cancellations, returns, and refunds.
Maintaining Online Store SOPs, as required, on a timely basis, ensuring improvement of customer experience goals.
Determining and identifying root causes of reported issues, where possible, in terms of specific in-house and/or vendor related and developing a plan for short
- and long-term improvement.
- Act as a liaison between internal stakeholders (e.g. customer service, dealer network, external partners, IT, etc.)

Being a positive ambassador of the D2C retail-oriented RACI definition.
Understanding and navigating business interdependencies, company procedures, policies, and workflows to properly assess any complex situation.
Providing an informed diagnosis and efficient resolution plan (respectful of SLAs and procedures).
- Participating in QAs for partial or end-to-end flows related to order management.
- Data and analytics:
Interpreting data and analyzing results using analytics and research methodologies.
Evaluating key performance indicators, providing ongoing reports, and recommending business plan updates.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
A bachelor’s degree in business/commerce, computer science or another pertinent field.
A minimum of 2 years of experience in the retail industry in any of the following roles:

- Operations specialist
- Business analyst
- Client care - support specialist.

Experience with operations in OMS, Digital/eCommerce, B2C-D2C and Omnichannel projects would be considered a strong asset.
Comfortable with being the last line of communication in the issue resolution process.
A fast learner and self-starter, who is accountable and detail oriented with the ability to synthesize complex information.
A problem-solving mindset with a team player attitude.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

**Generous paid time away**: winding down is as important as creating the future of recreational products.

**Pension plan**: we want to make sure you’ll enjoy retirement; we’ve got you covered.

**Collective saving opportunities**: being part of BRP allows you to tap into the strength of our saving programs.

**Industry leading healthcare**: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

**What about some feel good extras**:
**Flexible work schedule**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

**Summer schedule**: time flies at BRP, so we hit pause to enjoy it.

**Holiday season shutdown**: between Christmas and New

  • Omnichannel Engagement Campaign Manager

    4 weeks ago

    Montréal, Canada AbbVie Full time

    **Company Description** Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada. When choosing your career path, choose to be...

  • Technical Project Manager

    7 months ago

    Montréal, Canada TCC Global Full time

    **Job title** - Technical Project Manager - Omnichannel **Salary** - Competitive + Bonus & Benefits **Location** - Montreal, Quebec, Canada **Duration** - Permanent At tcc global, we help businesses develop and implement strategies to optimize customer experiences, enhance brand presence, and generate meaningful insights through data analysis. We work...

  • Facilities Operations Specialist

    2 days ago

    Montréal, Canada Frank And Oak Full time

    **HELP US CHANGE FASHION** At Frank And Oak, we’re dedicated to designing clothes people feel good in and feel good about. The decisions made in the fashion industry have a huge impact on people and the planet. Faced with the effects of climate change, we fully recognize the urgency to do our part. This is why we are committed to minimizing our impact by...

  • Marketing Automation Specialist

    7 months ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Marketing Automation Specialist

    1 day ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Operation Support Specialist

    2 days ago

    Montréal, Canada California Closets Full time

    Our story: California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes and allowed people to get more out of life. And as...

  • Sales Associate Part Time

    2 days ago

    Montréal, Canada Camper Full time

    **About Us** We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries. Our mission? Walking with purpose, delighting people with...

  • Sales Associate

    1 day ago

    Montréal, Canada Camper Full time

    **About Us** We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries. Our mission? Walking with purpose, delighting people with...

  • Sales Associate Part time

    11 hours ago

    Montréal, Canada Camper Full time

    *About Us*We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries.Our mission? Walking with purpose, delighting people with a...

  • Junior CRM Specialist

    6 days ago

    Montréal, Canada Numberly Full time

    Company Description Numberly was founded in 2000 by Yseulys Costes, an innovative female entrepreneur and Thibaut Munier, both with a shared passion for marketing and a strong belief in a Think and Do approach. As a Marketing Technologist, Numberly puts data at the service of digital customer relationships. The group enables companies to understand the...

  • Operations Service Specialist

    7 months ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Operations Specialist

    7 months ago

    Montréal, Canada Lime Full time

    Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast...

  • Manager Data

    5 months ago

    Montréal, QC, Canada Club Med SAS Full time

    ABOUT CLUB MED Club Med, founded in 1950 by Gérard Blitz, is the pioneer of the all-inclusive concept, offering nearly 70 premium resorts in stunning locations around the world, including North and South America, the Caribbean, Asia, Africa, Europe and the Mediterranean. Each Club Med resort features authentic local style and comfortably upscale...

  • Pharma Transportation Operations Specialist

    6 days ago

    Montréal, Canada Kuehne+Nagel Full time

    We are looking for a Pharma Transportation Operations Specialist for our Contract Logistics division/office based in Mississauga. - ** Your Role **:You will perform transportation operations activities focused on delivering an excellent customer service experience. This Transportation Operations Specialist maintains excellent service levels for our internal...

  • Operations Specialist

    4 hours ago

    Montréal, Canada Louis Vuitton Full time

    POSTE The Louis Vuitton store in Montreal has an exciting opportunity as Operations Specialist. In this role you will secure back-of-house efficiency, supporting the team in providing optimal service to clients and ensuring all processes are completed in line with the standards of the brand. PROFIL This is an ideal position for someone seeking to grow...

  • Digital Media Specialist

    1 day ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Partner Marketing Specialist

    4 months ago

    Montréal, QC, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are currently looking for a Partner Marketing Specialist to join our NOAM team, based out of our Montreal office Lightspeed provides the leading global, cloud-based, omnichannel commerce platform for...

  • Specialist, Operational Data

    3 days ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Sales Operations Specialist

    4 days ago

    Montréal, Canada Lundbeck Full time

    We are currently looking for a qualified ** Sales Operations Specialist** to join the Lundbeck Canada Business Effectiveness team. This position is permanent full-time located at our Ville Saint-Laurent head-office **.** The incumbent will report to the Director, Business Insights. **Your Position**: Business Insights (BI) is a key support function for...

  • Technical Operations Specialist

    7 months ago

    Montréal, Canada Ubisoft Full time

    Company Description As an on-site Technical Operations Specialist at Ubisoft MTL, you will join the Helix service team specialized in the production of cinematic videos and imagery for all games developed at our Canadian and International Studios such as Assassin's Creed, Far Cry, Rainbow Six, For Honor and many more. **Mission** Helix’s Technological...