Junior Sales Representative(with Manufacturing
8 months ago
**Position Purpose**:
To gain the knowledge and skills required to operate as an outside sales representative by supporting all aspects of account management for all assigned “House and Sales Manager’s” accounts including research and analysis on trends, competitive research impacting assigned accounts, preparing pre-call plans, developing case examples for the sales playbook, and selling CCL’s unique value proposition. Grows revenue by developing new business through prospecting and selling house accounts and booking new appointments for the sales team.
**Core Responsibilities**:
Customer
Customer - Communication - External
Co-manages assigned accounts with the Sales manager (House and Sales Manager accounts)
Develops relationship and trust with all buying team members by listening to their concerns and addressing their needs in a timely manner
Proactively pursues opportunities to maintain and build customer loyalty by supporting customers with CCL/BND’s “best yes” philosophy
Attends account reviews with the Sales Manager and takes notes on action commitments, areas where we excel, areas to improve, and potential opportunities for growth to explore
Records outcomes from account review meetings, the customer’s expectations and how they measure a successful relationship to create a “report card”
Seeks input on our performance from the customer as it relates to the report card and documents customer feedback
Cold calls the list of prospects developed with the Sales Manager for house accounts
Liaises with Sales Coordinator to cold call the list of prospects developed for Territory Sales Representatives
Responds to customer concerns in a timely fashion, including follow up with additional data and proposed solutions.
Customer - Communication - Internal
Reviews the business plan strategy for each assigned account and endeavors to support the objectives for the account and each member of the buying team
Prepares a pre-call planner for review and discussion prior to each meeting with client whether a joint call or meeting in person, by phone or by video call
Collaborates with Sales Manager to identify the key objectives (strategy) for each sales call and desired outcomes
Plans with Sales Manager to identify key questions for a meeting to uncover issues or opportunities and effective narrative (customer stories, case examples, etc.)
Communicates time sensitive information on using the appropriate medium to the Sales Manager
Liaises and with all departments (customer, design, processing, etc.) as required to ensure co-managed customer needs are met in a timely manner
Develops a strategy to improve any areas that are not meeting account/customer needs and addresses these with Sales Manager and/or other team members as appropriate
Liaises with appropriate department managers or team members to address issues that are impacting co-managed accounts including CARS
Proactively liaises with processing for outstanding quotes for managed accounts
Collects and synthesizes information on issues impacting managed accounts for the Sales Manager that require escalation
Develops presentations, spreadsheets, and written communications for Sales Manager for house and managed accounts as required
Customer - Prospecting
Builds a pipeline of new opportunities by cold calling list of prospective “house” accounts with Sales Manager and/or for Outside Territory Representatives
Works in conjunction with the Sales Manager to set prospecting appointments and bring new account opportunities to closure.
Builds trust with prospects by meeting commitments in a timely manner
Customer - Territory Sales Account Support
Supports Territory Sales Representatives when directed by Sales Manager with various tasks such as dropping off and picking up samples on their behalf from design or customers
Financial
Supports the Sales Manager achieve customer retention and growth goals for House and Sales Manager’s accounts
Analyzes territory results against sales goals for House and Sales Manager’s accounts and provides concise reports to the Sales Manager
Develops pipeline for House and Sales Manager book of business and new prospect appointments for Territory Sales Representatives
Operations
Operations - Administrative
Submits travel and expense reports in a timely basis
Compiles information on co-managed accounts such as spreadsheets, customer information, competitive and market information, or research
Surveys co-managed accounts for market research purposes and internal improvement
Operations - Client Co-Account Management
Conducts pre-meeting research and develops pre-call plans for all client meetings
Develops and implements a territory management plan to maximize time
Manages account reviews and account analysis
Identifies and documents developments or competitive activity at customer locations and in the marketplace
Maintains a written record of communications with each account to e
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